Stephina D.

Experience

• 

  Nedbank

  Dec 2000 - Apr 2014

  * Manage and maintain payments processes by preparing, monitoring and measuring progress against business objectives.* To manage day to day payment mechanism changes for accounts on the book throughout their life cycle.* To maintain scheduled payments from clients (i.e Debit Orders, Naedos - implementing and managing changes required by clients).* Correct strike date management in terms of naedos.* Bulk moves management in terms of volumes and collections strategy.* Process controls in terms of accuracy, time and cost.* Provide support to all stakeholders. Show less * Billing of Companies & conversion of schemes.Analysing the success of billing files.* Manage billing file processes by ensuring that billing files not received are resend and payment is followed up.* Payment success on money raised vs. money received from companies through salary deductions as a payment mechanism.* Data matching i.e to ensure billing files reconciled vs. disbursement pre/post checks.* Reconciliation of the bank statement vs. money raised.* Maintain 3rd party relationships (i.e Funds, companies and Relationship Managers) and do Company visits where necessary.* Company reviews to ensure consistent and regular fund pledge verifications.* Maintenance and management of the Companies database. Show less * Managed billing file follow up processes by ensuring that no backlog existed and that all billing files follow ups were completed on time.* Managed Letters of Grant process and ensured that where errors occured, corrections were effected and sent accordingly.* Ensured that all workflows were followed up and closed accordingly.* Ensured payments were followed up, if payment received was reconciled and allocated accordingly.* Flagged problem schemes in order to be suspended for new business.* Monitored and managed arrangements.* Staff Management* Customer service. Show less

  • Manager: Payments Admin

    May 2010 - Apr 2014

  • Manager: Billing

    Feb 2006 - May 2010

  • Team Leader

    Dec 2000 - Jan 2006
• 

  Nedbank

  May 2017 - now

  Team Manager

  • Responsible for the management & maintenance of Customer Information within Account Maintenance environment. • Management of correspondence: Letters, MMSes, SMSes, E-Letters as well as Returned Mail.• Documentation and ownership of correspondence templates and ensure sign-offs are obtained by relevant stakeholders.• Work closely with Business Analysts for the requirements and documentation of processes.• Manage implementation of any correspondence changes/ builds. • Ensure any process enhancements are implemented smoothly working closely with the Business Analysts.• Communicate changes and provide on the job training when required.• Involve training department and collaborate on the roll-out of training on bigger requirements.• Manage Service levels and relationships with stakeholders.• Planning, organizing, directing and controlling of the resources, processes, policies and systems within Account Maintenance area. • Provide Effective leadership and development of staff. Show less