
Jonathan Rullan
Client Support Analyst

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About me
Driving Innovation Through Emerging Technologies and Transformative Solutions
Education

Cooper City High
1999 - 2002Diploma General
Liberty University
2014 - 2016Bachelors of Religion Christian Studies
Experience

Memorial Healthcare System
Sept 2004 - Sept 2005Client Support Analyst
Memorial Health Care System
Sept 2005 - Oct 2006Technical AnalystINSTALL Hardware and Software for Clinical and Business EnvironmentTROUBLESHOOT PCs’ and/or PC Related HardwareRESOLVE Lexmark and HP Printers/Print ServersMANAGE and PROCESS tickets in queue forwarded from Help DeskASSIST TEAM with new Hardware configuration and IMPLEMENTATIONPROVIDE ON-CALL Support after hours

Health Central Park
Oct 2006 - Jan 2009Field Services Liaison
Health Central
Jan 2009 - May 2009Network Analyst/PACS AdministratorAdministrator for more than 60 Windows Servers in a Clinical and Financial environmentMANAGED all Data Center tasks (Monitoring, Daily/Weekly checks, Ensure Plant stability)MANAGED a CITRIX FARM used for approximately 30 Published Applications.Work directly with vendors for any Upgrades/Patches needing to be appliedAdministrator of Active Directory and Group Policy AdministrationIMPLEMENT/CONFIGURE Sonicwall Internet Firewall and Barracuda Spam Filter to ensure Security for organizationDaily MONITORING, RESCHEDULING and DOCUMENTING of backup success/failuresProvide Tier II SUPPORT for all Clinical and Non-Clinical MCKESSON based applications Show less

Orlando Health
May 2009 - Jul 2013Primary role as a Citrix Administrator for an enterprise sized organization with Platinum level licenses. Some of technologies that I currently support and have used in my role:- Windows Server 2003- Windows Server 2008- Citrix XenApp 4.5- Citrix XenApp 6.0- Citrix XenApp 6.5- Citrix XenServer 5.6- Citrix XenServer 6.0- Citrix XenDesktop 5.6- Netscaler MPX7500 and VPX- Citrix Access Gateway- Citrix Web Interface 5.4- Citrix Provisioning Server 6.0- MS SQL 2008- Basic CSS and JSP editing for Netscaler and Web Interfaces- VMWare VCenter 5.0 Show less
Network Administrator/Citrix Administrator
Aug 2011 - Jul 2013Programmer Analyst
May 2009 - Aug 2011

Dell Technologies
Jul 2013 - Mar 2014System Advisor/Citrix AdministratorResponsible for the entire Citrix environment for a dedicated account. Some of our tasks include PCI compliance, regular maintenance, patching, preventing downtime, and incident resolution.Our primary focus is ensuring that the customer is happy with our service without affecting SLA metrics.

Citrix
Mar 2014 - Mar 2016Senior Technical Relationship Manager
RoundTower Technologies, LLC
Mar 2016 - Aug 2021Consulting Systems Engineer
Oct 2019 - Aug 2021Sr. Systems Engineer
Mar 2016 - Sept 2019

AHEAD
Mar 2016 - Aug 2021EUC SpecialistIn October 2020, AHEAD, RoundTower, and Kovarus joined forces to create the new AHEAD. We build platforms for digital business. By weaving together advances in enterprise cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.

Alturna-Tech
Aug 2021 - nowSenior Solutions Architect- Orchestrated collaborative solutions design efforts with sales teams and manufacturing partners, enhancing pre-sales technical consultations and solutions.- Directed the development of innovative product demonstrations and PoCs, guiding customer decision-making.- Established strategic relationships with key stakeholders, articulating the value of technology solutions.- Oversaw technical aspects of project implementations, ensuring alignment with customer goals and best practices.- Led the creation of marketing materials and sales enablement content, enhancing brand positioning.- Developed detailed SOWs and BOMs, leading project planning and scope definition efforts.- Designed strategies for integrating Nutanix solutions to Cloud.- Maintained up-to-date certifications and technical acumen aligned with evolving tech landscapes.- Demonstrated expertise in Nutanix HCI, infrastructure observability, storage platforms, and other technologies.In addition to my technical role, I provide leadership and guidance in adopting and reviewing emerging technologies, fostering partnerships, and supporting strategic direction within the organization. Show less
Licenses & Certifications

ITIL v3 Foundations
ITIL
Microsoft Certified Professional - Server 2012
Microsoft- View certificate

RTP - Rubrik Technical Professional
RubrikNov 2021 - View certificate

RTA - Rubrik Technical Associate
RubrikSept 2021 - View certificate

Citrix Technology Advocate
CitrixJan 2024 
Axonius Advanced Technical Course: Cybersecurity Asset Management
AxoniusMar 2024- View certificate

RTA - Rubrik Technical Associate
RubrikSept 2021 
CC-SDWAN
Citrix- View certificate

Nutanix Technology Champion (2023)
NutanixJan 2023 
Citrix Certified Professional - Networking
Citrix- View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftApr 2024 
Citrix Certified Professional - Mobility
Citrix- View certificate

Nutanix Certified Associate
NutanixJun 2021 - View certificate

Nutanix Certified Professional 5 - Multicloud Infrastructure
NutanixSept 2021 - View certificate

Nutanix Certified Professional - Multicloud Infrastructure 6
NutanixFeb 2023 - View certificate

Nutanix Certified Systems Engineer - Core
NutanixMay 2023 
VMware Certified Professional - Digital Workspace 2020
VMwareSept 2020- View certificate

Nutanix Certified Services Core
NutanixJan 2022 
Citrix Certified Engineer - Virtualization
Citrix- View certificate

Nutanix Certified Professional - End User Computing 6
NutanixMay 2023 
Fortinet Network Security Expert Level 3: Certified Associate
FortinetAug 2023- View certificate

Splunk Accredited Technical Selling Foundations (Partner)
SplunkJan 2024 
VMware Certified Professional 7 - Desktop and Mobility
VMware- View certificate

Nutanix Certified Professional - End User Computing
NutanixJul 2021 - View certificate

BrickStor SP Certified SE
RackTop SystemsJun 2022 - View certificate

VMware Certified Advanced Professional - Desktop and Mobility Design 2020
VMwareOct 2020 - View certificate

Nutanix Certified Master - Multicloud Infrastructure 6
NutanixMay 2023 - View certificate

Nutanix Technology Champion (2024)
NutanixJan 2024 - View certificate

Nutanix Certified Professional - Multicloud Automation 6
NutanixMar 2024 - View certificate

RTP - Rubrik Technical Professional
RubrikNov 2021 - View certificate

Citrix Technology Advocate
CitrixJan 2021
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