Chris Jones

Experience

• 

  Avox Limited

  Jan 2007 - Aug 2015

  - Design and Delivery of Induction for new hires- Design and Delivery of New Hire technical training- Managing required resources- Management of a team of up to 12 for a six week incubation period- Required working as part of a team as well as working alone- One on One process overviews with clients (major financial institutions) - Assisting the Team Leader run a team of 20- Managing the team in the Team Leader's absence- Assigning targets and working with production statistics- Finding solutions to feedback given by other teams- Ensuring new team members properly inducted and trained by myself - Working as part of a team of 20- Responsible for finding errors with work before sent to client- Working to targets with strong emphasis on quality- Identifying trends and providing feedback to Team Leader - Validation (Cleansing) of unverified client business entity reference data using in-house tools.- Use of publicly available online websites to validate client data including Companies House and Financial Conduct Authority.- Validating business data in all jurisdictions- Communication with Quality Assurance team to solve disagreements on best way to proceed- Providing recommendations for updates to Operations User Manual

  • Trainer

    Jan 2010 - Aug 2015

  • Quality Assurance Deputy Team Leader

    Dec 2008 - Dec 2009

  • Quality Assurance Analyst

    Aug 2007 - Dec 2008

  • Validation Analyst

    Jan 2007 - Aug 2007
• 

  Zernebok Hosting

  Feb 2009 - Jan 2018

  Company Director
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  The Depository Trust & Clearing Corporation

  Aug 2015 - Mar 2017

  DTCC Trainer

  Continuation of Avox Ltd role due to corporate action- Induction and New Hire course design and delivery- Soft Skill courses design and delivery- Integrated into a new L&D team of six- Design and Release of e-learning courses with Articulate Storyline 2- Addition of Soft Skills to design and delivery requirements from previous role- Conducting Learning Needs Analysis (LNA) to discover business learning needs- Maintaining strict version control using approval tracker and training record- Maintaining records of training courses, attendance, and assessment scores- Creating and sending out evaluation surveys feeding into a Post Training Analysis and reviewing content based on feedback.- Representing the company at off-site careers fairs in schools and colleges- One on One process overviews with clients (major financial institutions) Show less

• 

  Thomson Reuters

  Mar 2017 - Oct 2018

  Trainer

  Continuation of DTCC role due to corporate action- Induction and New Hire course design and delivery- Soft Skill courses design and delivery- Design and Release of e-learning courses with Articulate Storyline 2- Design and administration of SharePoint site in Office 365- Conducting Learning Needs Analysis (LNA) to discover business learning needs- Maintaining strict version control using approval tracker and training record- Maintaining records of training courses, attendance, and assessment scores- Creating and sending out evaluation surveys feeding into a Post Training Analysis and reviewing content based on feedback- Running assessment criteria for new hire and making recommendations to hiring managers based on scores- Representing the company at off-site careers fairs in schools and colleges Show less

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  Refinitiv

  Oct 2018 - Jun 2019

  Trainer

  Continuation of Thomson Reuters role due to corporate action- Induction and New Hire course design and delivery- Soft Skill courses design and delivery- Design and Release of e-learning courses with Articulate Storyline 3- Conducting Learning Needs Analysis (LNA) to discover business learning needs- Maintaining strict version control using approval tracker and training record- Maintaining records of training courses, attendance, and assessment scores- Creating and sending out evaluation surveys feeding into a Post Training Analysis and reviewing content based on feedback- Running assessment criteria for new hire and making recommendations to hiring managers based on scores- Representing the company at off-site careers fairs in schools and colleges Show less

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  Pendine Park Care Organisation Ltd

  Aug 2019 - now

  Business Operations Lead