Michelle Toctocan

Experience

• 

  Jaspar Holdings, Inc. dba Slo Pitch Sports Grill and Casino

  Feb 2009 - Feb 2021

  Operations Manager

  During my tenure here, I managed overall operations alongside monitoring labor, productivity, quality control, and safety measures for the operations department. I was entrusted with streamlining the recruitment, selection, training, and scheduling of 90 personnel to enhance productivity. I was tasked with communicating job expectations, involving planning, supervising, appraising, and reviewing job contributions. I was responsible for building and implementing departmental policies, goals, and procedures, consulting as required with board members, organization officials, and staff members. Furthermore, I oversaw relationships with critical operations vendors by company rules and regulations.Here are some of my potential workings in this job:► Maintained business goals and initiatives to navigate COVID pandemic safe reopening procedures.► Measured productivity and goal attainment and identified cost reduction and program improvement areas by examining financial statements, sales reports, activity reports, and other performance data.► Developed and implemented policies and procedures following the Washington State Gambling Commission. Show less

• 

  Bellair Charters & Airporter (Wickkiser International Companies)

  Aug 2021 - Aug 2022

  Human Resources Manager

  As a Human Resources Manager, I reported to the company's president to formulate a future action plan. My responsibilities included coordinating with leadership to transform corporate strategy into actions to increase performance, improve employee engagement, and promote a healthy culture.My duties included training the six-member management team on interviewing techniques, best practices, and coaching sessions that assisted in making sound hiring decisions.Moreover, I nurtured relationships with local colleges, organizations, and companies to schedule events at career fairs and community outreaches. I oversaw employee relations, including delivering coaching and counseling to management and supervisors regarding employee performance, training, and policy interpretation.Below listed are some of my achievements to date:► Increased team from 67 to 112 members in one year, achieved 67% growth, and hired an average of four new members per month in an industry struggling to find qualified candidates.► Brought the company to comply with the department of transportation's drug testing and medical records regulations within the first eight weeks on the job.► Administered operations at five offices around the state and utilized a remote HRIS system to bring in several new hires.► Measured productivity and goal attainment and identified cost reduction and program improvement areas by examining financial statements, sales reports, activity reports, and other performance data.► Developed and implemented compensation policies and procedures and planned and evaluated compensation actions.Additional Experience as Leave of Absence Specialist Contract Employee at Fred Hutchinson Cancer Research Center, Seattle, WA Show less

• 

  Flip Kids

  Jan 2022 - now

  Procurement Manager