Laura Frames

Experience

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  Allison & Reilly Solicitors

  Oct 2005 - Jun 2009

  Trainee Legal Executive

  Promoted within four months from Office Junior/Receptionist to Post Completion Clerk and then promoted again 18 months later to Trainee Fee Earner. Registered properties at the Land Registry, handled requisitions, managed the archiving system, covered reception when required, managed the stationery, dealt with internal and external post, chased outstanding documentation, requested mortgage advances and processed payments, liaised with estate agents and management companies. On becoming a trainee legal executive, I took on all of the post completion work and also became a trainee fee earner; dealt with all re-mortgage, transfer of equities, sales and purchase files including new build properties. Show less

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  Ofsted

  Sept 2009 - Apr 2011

  Customer Advisor

  Handled a large number of calls related to childcare, social care and education; assisted parents, children, schools and other professionals. Liaised with all departments; ensured calls, which often required empathy and diplomacy were dealt with speedily and accurately. Took payments and managed the registrations of child minders, nurseries, learning centres and nannies for government vouchers.

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  BT

  Oct 2011 - Apr 2012

  Sales Advisor

  Marketed BT products and services to the public.

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  Capita

  Oct 2012 - Apr 2013

  Administrator

  I processed withdrawal and credit requests for Individual Savings Accounts and trusts with a target of daily completion making a record of these on the case management system, scanning and filling archiving onto the internal online archive system, reconciliation of data, arranged for application packs to be posted and managed the information booklets sent with these, ordering more where necessary.

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  Shell International Limited

  Feb 2014 - Jun 2015

  Learning Events Coordinator

  When I worked for Shell International Limited I was based at the London Headquarters on behalf of Reed Recruitment Agency as an Events Coordinator for the Learning and Development team in HR. I provided logistical support for various programmes from start to finish including:Scheduling training dates, liaising with internal and external facilitators to conduct the trainings, diary management, making internal and external bookings, relationship building with stakeholders, organising conference calls in the UK and around the globe, editing and requesting printing of materials for delivery, providing on-site support for trainings, catering, organising travel and accommodation, sending out invites and joining instructions, requesting and updating the sign in sheets onto the online learning management system, management of delegate numbers, reporting, updating case management and various IT systems, reporting, evaluations and any ad-hoc administrative tasks. Show less

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  Bouygues Energies & Services (UK)

  Jun 2015 - now

  • Learning & Development Manager

    Jul 2022 - now

  • Senior Learning and Development Advisor

    Apr 2022 - Sept 2022

  • Learning and Development Assistant

    Jun 2015 - Apr 2022
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  Equans UK & Ireland

  Jan 2024 - now

  Learning and Development Manager