Parimala Kamicheril

Experience

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  Icici Onesource

  Jun 2002 - Feb 2005

  Customer support| Collections

  Provided customer service for two different clients. Chosen to be a part of the pilot team due to performance excellence.

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  Hewlett-Packard

  Feb 2005 - Apr 2010

  Learning and Development- Communication| Behavioural training

  Technical support engineer who supported onsite engineers with issue resolution.Moved into L&D through IJP, provided soft skills training and coached members speak effectively with different geographies.

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  Cognizant Technology Solutions

  Apr 2010 - Aug 2015

  Learning and Development- Leadership | Behavioral| Communication

  Led the development of managers in two business units by identifying training needs and implementing performance management plans. Managed a program for mid-level leaders called Embark, designed workshops, and reviewed the program's content periodically.

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  First American (India)

  Nov 2016 - Aug 2021

  Talent Management| Diversity and Inclusion| Learning and development

  Diversity Inclusion and Belonging (DIB)Led the Diversity, Inclusion, and Belonging (DIB) initiative for women leaders, creating a pipeline of women leaders through the Reach Your Potential program. Curated the Reach Your Potential Journey with mind shift webinars, career conversations, development journeys, and coaching. Reported findings from each intervention to sponsor groups to align career development with leaders' aspirations. Created awareness sessions and a platform for women to showcase their talents, and organized panel discussions on women as leaders.Talent, and Careers Led the career framework activity for 7 business units, facilitating conversations around role identification, description, and alignment, and creating a workflow framework with governance for each role. Cascaded communication of the career framework across role groups and institutionalized the IJP process for the BPO business units, enabling a pool of interview panelists with CBI/BEI training. Created IJP templates for each role with competencies required to assess desired proficiency levels and facilitated calibration and selection of suitable candidates. Introduced feedback mechanisms and provided role readiness/capability development tracks for IJP candidates.Capability development I have led assessment and development centers for select leaders, curated the SME capability roadmap, and facilitated feedback workshops for mid and mid-senior-level managers. Additionally, I led a leadership development initiative for the Strategic Management Team and Business Leadership team that focused on inspirational leadership through business storytelling. I have also designed, developed, project managed, and facilitated leadership programs for mid and mid-senior-level leaders to help them enhance their skills and advance their careers. Show less

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  Simpl

  Sept 2021 - Jun 2023

  Learning and Development | Quality- Process compliance

  Learning and DevelopmentLed learning interventions for a crucial project, creating an effective training roadmap with stringent certification and handover processes. Introduced an LMS and streamlined hiring with a language evaluation tool, upskilling the hiring and operations team with skills assessment and benchmarking.QualityBrought structure to quality interventions by shifting from compliance audits to process improvement ideas with high payment conversions. Established a metric-driven environment focusing on business impact metrics and introduced AI for compliance audits and insights to drive business metrics.Talent and careersCreated job descriptors and alignment for operations job family, establishing clear roles and responsibilities. Developed a workflow framework to ensure consistent processes across different functions, ensuring efficient operations. Show less

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  Sagility

  Aug 2023 - Sept 2024

  Deputy General Manager- Capability Development
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  IBM

  Oct 2024 - now

  Deputy Group Manager