Janet Stringer

Experience

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  RBS

  Mar 1990 - Nov 2009

  1) Led 8 teams (circa 26 staff) who delivered outstanding IT processes, methods & tools consultancy, standards, training and coaching services to application development customers 2) Undertook line management duties, including quarterly performance appraisals, talent selections and developed individuals skills & competencies to meet customer demands.3) Managed significant budget allocations for the teams, (in excess of £1.5M) and negotiated 3 software licence & vendor management contracts.4) Owned a number of application development processes, and effectively managed, co-ordinated & led process change via practitioner working groups based in multiple geographical locations. Show less 1) Managed a Proof of Concept & delivered a Business Case for a new mainframe development environment (Micro Focus COBOL IDE) within extremely tight timescales and with limited resources. 2) Led the mobilisation of the Micro Focus COBOL IDE project. The implementation of the environment enabled a more engaged & productive Mainframe development community, delivering developed & unit tested software quicker, to higher quality and at lower cost.3) Matrix managed 4 practitioner process working groups which contributed to the achievement of attaining CMMI Level 3 accreditation in 12 months. Assigned tasks & responsbilities, produced the process assets & associated process measures, tested & piloted the process assets and ensured the process capability was developed & rolled out in a way to support the continuous improvement goals.4) Delivered a single Service Management support function framework, defined the services & deliverables to be provided and embedded an operating model, resource framework & customer engagement model that met continuing services demands Show less 1) Set and shaped the vision for the Usability Services team, developed individuals through personal demonstration, creation of opportunities and trust. 2) Influenced, delivered and reviewed designs for customer and bank staff applications including the management of deliveries from third party providers. Delivered appropriate and realistic usability recommendations. 3) Built effective relationships within Technology Services and Business functions. Created a Usability Principles course and several presentations to aid promotion, awareness and knowledge dissemination. 4) Constructed user scenarios to support feasibility investigations. Conducted and managed a range of usability tests, including the use of recording software for user observations during and after application development. Show less 1) Delivered 5 interpersonal skills courses and 4 Branch banking technical courses on a 1-2-1 basis & in small groups. 2) Undertook training needs analysis; used observation & heirarchical tasks analysis techniques, identified training objectives, and recommended training approaches suitable for the user and the environment they worked in. 3) Created and tested user scenarios to support the production of technology training material, produced high quality user manuals to include relevant learning points and practical exercises that mirrored the new systems. Show less

  • Service Delivery Manager

    Apr 2001 - Nov 2009

  • Project Manager

    Jan 2005 - May 2008

  • Usability Engineering

    Sept 1995 - Apr 2001

  • Learning & Development - Mobile Trainer

    Mar 1990 - Sept 1995
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  Betfair

  Jan 2010 - Jul 2010

  Service Support Manager

  1) Led a team engaged with:- - defining standards for applications, software attributes and system frameworks - creating the processes needed to embed the adoption of the standards - examining areas of operational risk and creating an Operational Readiness process to measure compliance levels for each application - identifying, researching & prototyping tools that meet the operational needs of Betfair 2) Used Agile techniques to manage the delivery plan, dependencies, risks and issues3) Formed relationships across Technology to ensure the successful delivery of and acceptance of the standards and Operational Readiness Show less

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  Simplicity IT Ltd

  Jan 2011 - Mar 2011

  Project Manager

  1) Ensured that all webware projects were managed, resourced & delivered within the agreed timescales and met the clients expectations. Maintained high-level project plans, managed project costs including in-house staff, suppliers & component products and allocated technical resources to projects according to team capacity to deliver to milestones. 2) Acted as first point of contact for new & existing client projects and provided client progress updates through effective client meetings, project milestone sign-offs, accurate management information and high-quality client documentation.3) Worked with the Technical Director to provide accurate price estimates to new prospects Show less

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  QA Ltd

  Mar 2011 - now

  1) Continue to use PRINCE2 methodology to manage Behavioural Change and User Adoption projects for clients within the public and private sectors who wish to use the latest office technology. 2) Effectively plan, develop and deliver Business Engagement, User Readiness, Communications, Training and Support strategies, plans and schedules for each project. 3) Develop technology change communications that engage and opens dialogue with key stakeholders and user groups and mobilise and empowers ‘super user’ networks.4) Ensure high quality and verified user data is supplied to enable accurate scheduling and deployment. 5) Successfully manage relationships with stakeholders, track project risks, issues and dependencies, report progress and monitor the quality of the business engagement, communications, training and support products throughout the lifecycle.6) Have supervisory responsibility for the business engagement, user readiness, communications, training and support resources ensuring that all aspects of each project contract are met. Show less 1) Had overall responsibility for the agreed Managed Training Service contract in Visa Europe. Delivered commercial & operational service lines that aligned to the needs of this organisation and made sure that the support activities were appropriately administered with the correct deployment of staff resources.2) Managed a team of highly skilled training and operational staff who worked from the client’s location and ensured that all factors of the contract Service Level Agreement were fully adhered to.3) Continually reviewed, defined & implemented the operational procedures and training deliverables so that the service delivery always matched client’s expectations.4) Managed the relationships with key stakeholders and senior managers within the organisation and completed all associated MI reporting for the client. Show less

  • IT Change Project Manager

    Sept 2013 - now

  • IT Training Service Delivery Manager

    Mar 2011 - Sept 2013