Sergey Ftorenko

Experience

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  DIY retail

  Oct 2008 - Apr 2010

  Head of IT

  Management of IT department;(system administration, user support groups, Axapta, 1C); Budgeting, planning and control all IT activities for new hypermarkets; Monitoring & ServiceDesk systems based on Linux have been implemented; ITSM processes & procedures based on ITIL methodology; IT strategy and architecture; Developing of the motivation system, executive searching; Budgeting of expenses (2-3m $/year); Interaction with suppliers, making the key decisions at the choice of suppliers, hardware models, services and technologies; Organization of centralized management by IT resources; Microsoft products, Network & Server administering (HP, Cisco); Creating and supporting of the corporate documentation; Project management (budgeting and planning of new offices, cable systems, monitoring and ServiceDesk systems); Audit and purchasing of software licenses. Show less

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  Microsoft

  Sept 2010 - Feb 2014

  Service Delivery Manager

  Work as a strategic adviser for large Microsoft corporate clients, provide valuable recommendations in the field of operation and optimization of IT infrastructure, using the practice of service management.- Manage and control delivery of Premier Support services, - provide support and implementation of Microsoft solutions and best practices in order to increase customer satisfaction by understanding and identifying the customer's needs and pain points, - building and maintaining strong working relationships and managing the account effectively,- coordinating Microsoft resources for resolving customer needs. Show less

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  GPB-Tekhnopolis

  Jun 2016 - Dec 2018

  IT Project Manager

   Coordination and management of all amount of client projects (presale, negotiation, initiating, planning, executing, controlling, closing, getting feedback etc.). Management of the current contracts, budgeting, initiation of extensions, preparation and participation in tender procedures. Project preparation and management of development and integration an EDMS system (Electronic Document Management System) on the EMC software basis. Controlling of development and support services for some special client production systems (on SAP basis). Management of support services for IT infrastructure global project activities (maintenance and repair hardware and multimedia systems, software support, date center support, Lampertz). Architecture development, specification, offer and contract preparation. Interaction with vendors and suppliers of the equipment/software/services. Distributed team management (engineers, architects, developers, analysts). Show less

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  Hemmersbach

  Dec 2018 - Sept 2020

  Global Service Delivery Manager

  - Global IT project management for international production companies (3-4 projects, 50 countries, 100-150 sites): preparing, initiation, execution, monitoring, closing).- Account management (SoW, SoA, contracts, CRs/CNs, scope etc.)- Resource/team management (local/country delivery managers, engineers, hiring, partners, team motivation and development, each project team is about 30-40 professionals).- Finance and risk management (budget, turnover, costs, margin, pre-invoices, invoices, accruals, risks, assumptions).SLA and KPI monitoring/management.- Relationship management (build relationships with customers, local teams and partners/vendors, conflicts/escalations).- Improvement/optimization/innovation, process automation management.- Incident and Problem management (Service Desk, tickets, RCA, etc.)- Quality management and reporting. Show less

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  Kuoni Tumlare

  Feb 2021 - now

  Global IT Service Desk Manager

  - Global team management of 30+ employees- Providing Service Desk services according to SLA- Budget and cost management- Managing goals and KPI- Maintaining high user satisfaction rate- Participating in Projects and vendor management