Oscar Yu

Experience

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  中国建材国际工程集团有限公司

  Jul 2008 - Jul 2009

  Project Assistance and Site Translator in Vietnam English Interpreter

  • Project Asisstant

    Mar 2009 - Jul 2009

  • English Interpreter for International Projects

    Jul 2008 - Mar 2009
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  PayPal

  Jul 2009 - Aug 2013

  (2 Years Risk Internal Consultant and 1 Year Quality Assurance Experience)● Trained more than 1500 training hours for all risk function with over 450 trainees.● Wrote the new training curriculum to adapt Global New Hires Orientation in MY center.● Modified the evaluation process and unify testing forms via E-learning & Perception system.● Co-work with management team to improve the Actual Savings for each agent from 28USD/day to 58 USD/day, total 7000USD/day .● Increased efficiency on Fraud Prevention training, reflecting the AHT (Average Handling Time) from more than 5.5 minutes to less than 3 minutes, ranked as the No.1 in all global call centres.● Supported the Lead Manager for daily schedule and meetings as the main TSL.● Assisted team leaders to mange 80 agents case quality and monthly knowledge tests.● Collaborated with local and global risk team for internal and external working procedure, reducing customers dispute rate to 30% by modifying email content.(Back to China-Personal Reason) Show less

  • APAC Training Consultant

    Oct 2011 - Aug 2013

  • Team Leader Fraud Risk

    Jul 2009 - Oct 2011
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  Sutherland

  Nov 2013 - May 2017

  Senior Manager, Operation Consultant Learning & Development

  ● Work through the whole process of BPO industry for Product Training, Talent Development, Service Quality Control, Leadership program, soft skill, culture training, customized workshops. ● Manage over 30 outsourcing projects with 24 subsidiaries with APAC scope in PH/IN/SG. ● Uber China project training head and APAC training support leader with 14 subsidiaries. ● Provide onboarding, up-skilling and performance enhancement training to operation department with over 7000 employees, tracking training results. Show less

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  碧桂园集团

  Jun 2017 - May 2018

  Senior HR Manager, Talent Development and L&D

  ● Constantly diagnose each level talents' short and medium-term needs with quality learning solutions via developing policies and standards. ● Facilitate learning events/workshops by respecting the unique learning experience. ● Measure learning impact for improvement and business targets and training satisfaction. ● Identify, recruit , develop and reward internal speakers/trainers with certification. ● Monitor the budget allocated and optimize learning investment efficiency. ● Global program implementation and localization for “Future Leaders” ,“Super Graduates”, talent map, talent review, succession plan, leadership program, cross culture, language, etc. Show less

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  Learning Tribes China

  Jun 2018 - Jul 2020

  ● Learning Tribes is an international learning & development organization dedicated to creating customized and innovative learning solutions empowering employee success. ● Triboo LXP/L&D Consulting/WeChat Learning/Blended Learning/Content Re-Engineering/Learner Engagement/Social Learning/Gamification/Innovation/AR/VR/AI ● Manage an international sales and marketing team for the greater China area. ● Develop Learning and Development (L&D) strategies based on business requirements● Develop, design and supervise the implementation of appropriate blended L&D solution● Collaborate with BD department and Operations to ensure a smooth delivery process of L&D solutions from quote to implementation● Conduct custom consulting and learning analysis for clients● Embody the company L&D knowledge, methodology and principles both internally and externally ● Conduct offline trainings/workshop for clients when needed, including assessing and tracking results● Supervise and ensure the quality of trainings delivered by external partners"Message Me if You Want to Re-Define Your Corp Future Learning!" Show less

  • Director, Digital Learning & Consulting

    Apr 2019 - Jul 2020

  • Senior Consultant Learning & Development

    Jun 2018 - Mar 2019
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  Dss+

  May 2022 - Sept 2024

  52 years DSS independent consulting capability + 218 years Dupont management experience, we can make you better via DSS collaborative offerings!Originate from DuPont, People Protection, Learning Engaged to Empower Business Transformation in a Blended Approach! ● Learning Consulting (Corporates Level ) & Safety Academy& ESG● Content Customization: EHS Focus & any general topics. ● E-Learning Catalog: EHS, MR and HR, Micro Learning with all video based in SCORM. ● LXP/Mobile LXP: SaaS, Standard, Easy Implementation, Smooth Integration and Customization. ● Instructor Led Training: EHS Director, STOP, OMGR, FLD, Leadership and any other customized topics (offline workshop , virtually or blended package.) Show less

  • Business Director, New Industry Development China.

    Jan 2024 - Sept 2024

  • Business Director, Digital Innovation Service, the Greater China.

    Apr 2021 - Dec 2023

  • Business Director, Learning Development & Consulting Service, the Greater China.

    Jul 2020 - Dec 2023

  • China Marketing Manager

    May 2022 - Jul 2023
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  Encryo Engineering

  Oct 2024 - now

  Senior Consultant-Part Time

  Sales and Business Development of EHS & Sustainability Digital Solutions