Heather Walton

Experience

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  Orthopaedic Associates of Virginia

  Apr 2007 - Dec 2009

  Medical Assistant

  • Prepared medical charts, performed patient histories, called in prescriptions, wrote patient physical therapy scripts, work notes; ordered x-rays when necessary for approximately 50 patients per day • Scheduled patients and obtained insurance authorizations for necessary tests, surgeries, and referral appointments

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  Atlantic Orthopaedic Specialists

  Jan 2010 - Apr 2012

  Medical Secretary

  • Scheduled surgeries, lab work, and coordinated medical clearances for two practice providers and up to 7 patients daily • Coordinated each doctor’s calendar and mail, to include changing the schedule for absences.• Proficient in utilizing Misys Tiger EMR, All Scripts EHR, and EPIC

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  Optima Health

  Apr 2012 - Nov 2019

  Secretary

  • Skilled in group and one-on-one new hire orientation and training for administrative hires and temporary staff on: policy & procedures, job duties, and electronic health records systems for up to 40 individuals per session• Integral part of the implementation of Optima Health’s Community Care plan that covers certain Medicaid eligible members within Virginia. Trained staff of 30 in use of electronic medical records system. Aided in the development of policies and procedures for the prior authorization team.• Create and maintain job aides and training materials to provide the most up to date information • Integral part of the introduction and implementation of two different Electronic Medical Records systems for the department, as well as an online provider portal for authorization entry• Organize and execute a large-scale move of the department from one floor to another• Adept at prioritizing and multitasking the scheduling of tasks involving operations, employee and patient issues, and general reporting to ensure that daily, weekly, and monthly objectives are met • Astute and accurate data entry for reporting performance metrics and insurance authorizations Show less

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  Sentara Health

  Nov 2019 - now

  Care Manager

  Adept at managing large mixed caseload of members and ensuring timely completion of required assessments. Efficiently facilitated meetings with members and multiple providers. Consistently exceeds department metrics for timeliness and proper completion of tasks. Participated in the interview process of staff members. Trained and mentored staff, ensuring understanding of policies and procedures and evaluating for reports to management at the end of the training period. Show less