Michael Pollack

Experience

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  NBC Sports

  Jan 2004 - Apr 2004

  Intern, "George Michael Sports Machine"

  Worked as an intern in conjunction with the American University Washington Semester (in Journalism):- Logged games, mapped highlights for nightly news and weekly broadcast after conferring with producer and editor. - Experienced a taped broadcast – sat with George Michael and delivered a mock “Sports in a Minute.” - Helped set up TV equipment for the NCAA Patriot League Basketball Tournament, worked in tandem with cameramen to film games and conduct interviews.

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  Westfield Leader

  Sept 2005 - Dec 2010

  Arts and Entertainment / Education Editor

  - Created at least three pages of material concerning local arts and education happenings.- Managed a contingent of writers, brainstormed ideas, arranged interviews, coordinated with PR personnel.- Wrote articles, took pictures, edited writers’ stories, created pages using Adobe PageMaker / Photoshop / Acrobat.

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  Local-access TV (TV-34)

  Sept 2007 - Sept 2007

  Co-host

  - Co-hosted Union County MusicFest 2007, an event that was attended by 50,000 people, for local-access television in Scotch Plains. MusicFest raised money for cancer awareness and featured acts such as Chuck Berry.- Interviewed politicians, introduced bands, taped segments relating to a cancer-awareness walk.

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  IP.com

  Sept 2010 - Jul 2017

  Tutor / Freelance Editor

  - Tutoring high-school students in English literature and principles of writing. Together, we work to improve our comprehension of the literature, as well as our grasp of syntax and clarity, while applying these disciplines to our writing.- Working with graduate and doctoral students to edit theses and proposals for grammar and content. Helping to rework projects, making suggestions to aid clarity. Showing all edits in Microsoft Word.

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  Westfield Leader

  Feb 2011 - Dec 2013

  Freelance writer, photographer

  - Providing coverage and perspective on everything from Board of Education meetings to local sporting events.- Reporting on local news, state topics and government occurrences.- Developing rapport with businessmen, clergy and politicians (local, state and national levels). Conducting interviews, both in-person and on-camera; certain on-camera interviews, with figures ranging from New Jersey mayors to an MSG TV Network host, have appeared on goleader.com.- Moderated a Westfield political forum, which appeared on local-access TV-36.- Ran business’s summer intern program – interviewed candidates, established goals and benchmarks for student journalists. Show less

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  Couch Braunsdorf Insurance Group

  Mar 2011 - Oct 2011

  Homeowners Division assistant

  - Created and issued insurance binders, as well as performed administrative functions, in the Homeowner’s (All State) Division.- Placed through Connections Personnel of Scotch Plains.

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  Datacor, Inc.

  Nov 2011 - Dec 2011

  Technical-Writing Consultant (Project basis)

  - Using Adobe RoboHelp 8 to document new features of company’s software. This documentation was then appended to the software’s Help menu, and the company website, to assist Datacor’s customers. - Learning business functions of Datacor, Inc., a leading developer of business-management software for the Process Manufacturing and Chemical Distribution Industries.

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  P.J. Kenedy & Sons

  Dec 2011 - Feb 2012

  Editorial Assistant (Long-term assignment)

  - Responsible for editing “The 2012 Official Catholic Directory,” which has been published since 1817. - Updating and proofreading information from all 210 dioceses in the United States as well as hundreds from around the world.-Placed through Connections Personnel of Scotch Plains.

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  Talogy

  Mar 2012 - Jun 2018

  Content Specialist/Writer

  - Create an FAQ and Help Site (from scratch) -- with built-in Forums and Instant Message capabilities -- in a cloud-based customer support platform- Ghost-blog and edit articles for Caliper's Web site.- Help compile responses for Requests for Proposal (RFP) and Requests for Information (RFI) documents.- Perform technical writing to create documentation and an FAQ for new Caliper Client Portal.- Review deliverables for clarity and readability, as well as for grammar, punctuation, typos, and spelling; ensure internal consistency. Adhere to Chicago Manual of Style in carrying out editing responsibilities.-Create, write, edit, and update content for new projects from Marketing, Research, and other departments for internal and external purposes. Translate complex ideas into clear, concise user-oriented language.-Serve as writing support for Account Advisors by crafting summaries that line up with what they suggest. Requires an especially thorough knowledge of the Caliper Profile to effectively translate the results into a meaningful, well-written, and nuanced summary that captures the message.- Review Organizational Development proposals, marketing materials, literature, and personality-assessment reports for internal consistency, content, and grammar. Show less

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  MetLife

  Jun 2018 - Sept 2019

  UX Content Writer

  As a User Experience (UX) Copywriter, I write clear, concise copydecks based on wireframes built by UX Designers. UX is a collaborative and iterative process, and it requires me to interface regularly with Designers and Web Developers on a solution that effectively guides a user.**Placed by Onward Search, link below**

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  The College Board

  Sept 2019 - Nov 2019

  Content Strategist

  • Wrote and edited content related to the digital SAT.• Audited and UAT'ed web content.• Revised content in response to feedback.• Served on an Agile scrum team to continually enhance web tools for SAT proctors.• Collaborated with UXD, IA, and IT to determine, define, and document content types and content models that support publishing to web, mobile, and tablet applications.• Provided feedback on project plans, wireframes, requirements documents, and related artifacts in anticipation of content needs.• Contributed to the creation of a taxonomy for College Board’s vast and complex digital content. Show less

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  MetLife

  Dec 2019 - Feb 2021

  Senior User Experience Consultant

  1. Adhere to brand standards, as well as tone-of-voice guidelines, and translate them into customer-focused web communications and instructional messaging for the company's service platforms2. Perform quality-assurance tests on new web pages to ensure correct copy is implemented3. Work closely with IT and testing teams to meet tight testing deadlines, as well as with the Content Strategy team to develop copy that is in brand voice and on message4. Collaborate with compliance and legal departments to ensure copy is approved for use within deadlines Show less

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  Edmentum

  Mar 2021 - Dec 2021

  Senior UX Writer
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  AT&T

  Dec 2021 - now

  Providing content-strategy expertise on the Services side of AT&T's authenticated website. Focusing on reducing pain points for wireless customers when they manage their account. --> Provide content-writing and -strategy expertise--> Manage end-to-end content for wireless services projects--> Review and collaborate on wireframes, for the best experience--> Ensure content meets style-guide, editorial, SEO, and accessibility guidelines, as well as follows AT&T brand and voice--> Coordinate with project leads and other writers to keep copy and wireframes consistent across the site

  • Senior UX Content Strategist

    Jul 2022 - now

  • UX Content Strategist

    Dec 2021 - Jul 2022