Dinesh Kumar

Experience

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  Infravio

  Jan 2004 - May 2007

  Senior QA Engineer
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  Software AG

  Jul 2004 - Dec 2007

  QA Specialist

  ● Investigated customer complaints to address areas of improvement and eliminate non-conformances.● Tracked quality metrics and implemented strategies to address underperforming areas. ● Created testing protocols for all product lines, and reviewed project requirements to uncover challenges and recommendations.● Develop comprehensive test plans based on project requirements and design specifications testing strategies, including manual and automated testing approaches, to ensure thorough test coverage. Show less

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  Photon Interactive Pvt Ltd

  Jan 2014 - Dec 2023

  Senior Project Manager

  Led Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.• Mentored and coached Agile teams to enhance collaboration and drive continuous improvement.• Facilitated cross-functional teams, optimizing processes for efficient development and delivery.• Utilized Agile tools (Jira, Confluence) to manage the product backlog and ensure transparency.• Collaborated with Product Owners and stakeholders to prioritize and refine the product backlog.• Successfully implemented Agile best practices resulting in [specific achievements or improvements].• Oversaw overall service delivery of IT projects, ensuring alignment with business objectives and client expectations.• Managed multiple service lines, tracking progress against contractual commitments and SLAs.• Conducted post-incident analysis and continuous improvement initiatives to enhance service reliability.• Identified and removed impediments to team progress, ensuring a smooth and efficient development process.• Developed action plans and implemented changes to meet SLAs, managing process compliance.• Reviewed program status with Executive Leadership through dashboard reports, utilizing tools such as Jira, and Confluence.• Fostered a culture of transparency and open communication within the team. Show less