Steven McKenzie

Experience

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  North Central Texas College

  Sept 1999 - Jun 2004

  Duties included maintenance, upgrade/repair of PCs, servers, and workstations on three widely separated campuses. Loading of operating systems, locally installed software, and network client software. Developing and maintaining computer systems networked on three LANs and a WAN. Managing network performance utilizing VLAN's for separation of classrooms and labs on HP4000 managed switches. Prioritization and response to work orders generated through campus help desk software. Administer Terminal Services/Citrix servers, Symantec AV servers. Implemented and perfected Ghost Enterprise and Microsoft Sysprep for cloning Windows 2000 and XP workstations.Developed Desktop Lifecycle Management policies and budgets for computer hardware and services. Acquired excellent supervisory skills managing employees and several work-study students. Show less

  • Computer Hardware Support Specialist

    Feb 2000 - Jun 2004

  • Adjunct Facility

    Feb 2000 - Jun 2004

  • Help Desk Technician

    Sept 1999 - Feb 2000
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  Hilton Grand Vacations

  Sept 2004 - Jul 2005

  Helpdesk Coordinator

  Managed the Information Technologies department Computer and Technical Pacific call center. Coordinate a team of IT specialists with scheduling and assignment of duties through TrackIt reducing response time and increasing productivity. Provided rapid response to user request via phone, e-mail or in person for technical assistance in using Windows and Unix systems. Responsible for supporting computer/server issues for distant sites, from Florida to Japan, including after-hours on-site support. Remotely manage user workstations to solve most problems immediately. Manage users and permissions in Active Directories, Exchange Server, Citrix and Unix networked environments. Maintain inventory and audit computer software licensing and hardware assets. Show less

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  Bryan Cave

  Sept 2005 - Dec 2006

  Lead Software Researcher (TEKsystems)

  Analyze, document and consolidate all company-wide software for Windows XP native image rollout and SMS published application deployment. Document current and projected software licensed installations. Use SQL-based tools to manage data captured during testing. Utilize Wise packaging studio to test and document software installation and packaging for consistency and quality assurance in the network environment. Use Microsoft Virtual PC to test software installations on Windows Server 2003 and Windows XP in an Active Directory domain. Interacted with subject matter experts and technical matter experts relating to documenting all aspects in testing, deployment and user interactions. Tested software packages prior to live deployment. Show less

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  TEKsystems

  Sept 2005 - Apr 2011

  IT Consultant

  The projects assigned through TEKsystems keeps me challenged and engaged while providing optimal results for the client. Every completed contract builds and enhances my project management and systems administration skills. As well, I rely immensely on my teamwork and interpersonal skills to make every project a success.

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  JACOBS DEVELOPMENT GROUP LLC

  Jan 2007 - Feb 2007

  Network Analyst (TEKsystems)

  Inventory and document existing server hardware, SAN hardware, NAS hardware, operating systems, and desktop hardware and software assets. Document using Excel and Visio to disseminate collected information to purchasing manager. Made recommendations for retention or upgrades for all network attached hardware and cabling. Made recommendations for reorganizing security settings and getting a standard computing policy in place. Organize and secured Active Directory structure, file directories and e-mail settings and user security settings for a Windows network. Conferred with data center manager to identify and configure SAN for onsite and offsite backups. Installed 500 GB RAID 5 on an existing Windows Server 2003, added new network switches, firewall appliance and centrally managed Symantec Antivirus solution. Documented final network system in Excel and Visio for a complete reference guide of the new infrastructure. Show less

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  Smurfit-Stone/WestRock

  Feb 2007 - Mar 2007

  Software Analyst (TEKsystems)

  Analyzed licensing compliance and made recommendations for Adobe, Macromedia and Microsoft software applications installed at scores of plants. Utilized Peregrine Asset Management Database for recording software installations and used Excel spreadsheets for dissemination of gathered information. Performed daily personal, phone and e-mail interaction with LAN coordinators, IT personnel and plant managers to bring software licensing into compliance.

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  Mercy

  Apr 2007 - Dec 2007

  Project Access Lead (TEKsystems)

  Manage a team of deployment technicians and system architects in a system wide migration of operating system and packaged software. Performed asset inventory for each department to determine types of computing equipment and reusability/new purchase statistics. Coordinate deployment scheduling with department administrators. Used Excel to track progress and equipment types and quantities with IS team managers and the deployment team. Ordered workstations, track inventory and update Peregrine asset manage database. Convene with other IS team leads to manage issues and arrive at solutions for the project. The project replaced over 3500 of the medical centers' workstations to comply with HIPPA and HL7 security standards. Show less

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  Peabody Energy

  Dec 2007 - May 2009

  Executive Technical Support (TEKsystems)

  Provide technical and functional assistance for company Executives and top-level management. Ensure videoconference centers and boardroom communications are configured and working. Used Altiris for tracking assets, software installations, and documentation work performed. Maintain multiple information displays including plasma televisions, Bloomberg equipment and overhead information ticker. Travel to remote locations to set up and configure micro office centers for executives and their administrators. Show less

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  PC Kahuna

  Jun 2009 - Dec 2009

  Consultant

  Providing technical and functional information technology assistance for small to midsize businesses.

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  Spire

  Dec 2009 - May 2010

  Deployment Technician (TEKsystems)

  Team member for a migration project replacing over 400 desktops and 120 laptops with new equipment. Packaging and deployment of software using Altiris eXpress Deployment and other tools. Interact with Laclede’s IS department and other departments to insure proper functionality

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  SAIC

  Jun 2010 - Dec 2010

  Computer System Administrator (CSA) (TEKsystems)

  Floor lead for new 210,000 square foot building for Joint Deployment and Distribution EnterpriseEnsure, configure and document connectivity to NIPR, SIPR networks, VTC devices, VOIP and VoSIP phones Worked in tandem with various military IT support groups to trouble shoot and document connectivity/security issues from base networks, Cisco 4500E switches and to the various devices via fiber optic and copper infrastructures

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  Ascension Information Services (AIS)

  Nov 2010 - Nov 2021

  Desktop Administrator

  Solving problems before they are problems. The role here draws on all of my prior roles and then some. Sure, having a great technical skillset is a must but the more important skillset is empathy. As a Desktop Administrator supporting Symphony I rely on a strong desire to truly help people solve their technical problems. My customers have come to rely on me to be friendly, respectful as well as knowledgeable. I work with a diverse group of programmers, engineers, DBA’s, trainers and administrators. I certainly can list all of the hard skills and many hats I wear to keep a highly availability IT infrastructure up and running. From the keyboards to the networks to the servers, solving problems with a positive attitude is what I do. Show less

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  The Waldinger Corporation

  Jul 2022 - Dec 2022

  Regional Technology Support Analyst III
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  CNB Bank & Trust, N.A.

  Nov 2022 - now

  Technology Officer