Jeffrey Ingham

Experience

• 

  Sierra Online

  Jan 1997 - Jan 1998

  SDET

  • Identified, documented, and reported product issues utilizing manual and automated tests.

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  Premera Blue Cross

  Jan 1998 - Jan 2000

  Lead System Administrator

  • Developed Performance Management System designed to track, compute, and report on employee performance. VB & SQL with Crystal reporting engine.• Developed and published remote access for NT, Win95/98 users. Microsoft and Novell network protocols on a remote PC allowing secure access to Premera’s internal network.• Led the engineering itemization and mitigation for the company’s Y2K initiative.

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  AT&T

  Feb 2000 - Jan 2004

  • Administered and sustained financial and supply chain modules for IT Finance leveraging Oracle 10.7 and 11i. Defined SLAs and maintained full accountability for daily, month-end, and year-end financial close processes. Completed Oracle 11i upgrade including implementation troubleshooting, SQL/PL SQL development for apps and ad-hoc requests. Provided relevant and concise documentation of all procedures including FAQs for employees. 24x7 operational environment.• Led 11i Appworx Oracle automation project utilizing development, test, and operational resources in order to translate financial close processes into specifications for automation, load monitoring, and alerting/notifications. Owned and operated Appworx automation service and database administration to reduce manual close process duration by 50% as well as eliminating human error. Published article to OAUG (below). Show less

  • Engineering Lead, IT ERP Group

    Jan 2002 - Jan 2004

  • Application Developer, Enterprise Resource Planning

    Feb 2000 - Mar 2002
• 

  Cingular

  Jan 2004 - Jan 2006

  Technical Program Manager, IT PMO

  • Worked with a v-team across ops and engineering to develop and adopt a customized Software Development Lifecycle. This incorporated SOX regulatory and compliance requirements as well as our standard in becoming CMMI L3 compliant.• Validated new controls and key controls, including any required artifacts, were adhered to by PMs, Analysts, Developers, and SDETs. Said controls, by discipline, were created & published on our ITMaP (Methods & Processes) SharePoint site.• Facilitated daily meetings with PMs, Directors, and their teams to discuss project status, required artifacts, and help needed. Artifacts reviewed, but not limited to, project plans, business and system requirements, traceability, design artifacts, code reviews, test plans, configuration management, and deployment docs.• Provided and presented on-going detailed documentation to ITMaP VP; contractual agreements, pass/fail status, and final audit summaries. Through this work, Cingular had passed its first successful external audit. Show less

• 

  Microsoft

  Jan 2006 - Jan 2013

  Built the identity engineering team’s Program Management Office accountable for portfolio, program, and project delivery of Microsoft’s enterprise identity provisioning and access management software as well as global authentication and authorization services. Delivered transparency and effective governance across all stakeholders from Senior Leaders/Sponsors to software developers and architects. Created the framework for program management in Microsoft Security, an automated ingest/front door process, and led the change from Waterfall to Agile resulting in a 100% increase in engineering throughput and predictability with an ability to quickly reprioritize and deliver greater business impact. Show less Built and led the Business Intelligence engineering and reporting team for Microsoft’s Online Services Division accountable for all respective revenue reporting. With record counts exponentially greater than Microsoft’s traditional licensing model, designed and built data warehouses, data marts, and OLAP cubes to support the accelerating ad revenue space. Architected the server topology underpinning MSN and Bing’s revenue recognition reporting solutions while exceeding high business continuity and availability targets of 99.5%. Show less

  • Sr. PMO Lead, Productivity, Access, & Identity

    Jan 2010 - Jan 2013

  • Sr. Solution Manager, Online Services (Bing)

    Jan 2006 - Jan 2010
• 

  Microsoft

  Sept 2013 - now

  Leading Microsoft’s global Secure/Privileged Access Workstation (SAW/PAW) and High Risk Environment (HRE/HVA) organizations. Designing, building, and serving secure input and output software and hardware protections to secure critical workloads, identities and their respective endpoints. Managing zero persistent administration and privileged roles via Just-In-Time software, vaulting services, device and user attestation solutions. Building detection methods to provide real-time security data, analytics, and AI-capabilities for Microsoft’s global hunt and response teams to prevent location spoofing from our 110k secure workstations. Providing highly resilient, scalable, dial tone-capable services for all Microsoft employees and vendors, exceeding Azure availability of five-nines. Led the deployment of phish-resistant credentials within High Value Asset environments as a part of Microsoft's publicized Secure Futures Initiative. Built teams and hired security professionals, increasing org diversity from 4% to 20%, while directly serving the Global CISO Leadership Team. Instructed 10+ global Microsoft customers on how to evolve and secure their most critical assets via Defense in Depth and Zero Clients from infrastructure to secure I/O. Show less Led the Identity & Access Management organizations accountable for providing highly resilient authentication and authorization services as well as identity provisioning engineering for the Microsoft enterprise. Built global teams for a seamless experience while reducing customer time to resolution and live site incidents by over 80% through the implementation of an iterative disaster recovery model, live site/retrospectives, and problem and change management programs. Modernized tooling to make group and identity management intuitive and accessible while driving the elimination of passwords, eliminating a commonly exploited identity threat vector. Instructed 15+ global Microsoft customers on how to evolve and secure their Identity & Access Management ecosystems. Show less

  • Principal Group Engineering Manager – Digital Security, Risk, and Identity Management

    Sept 2017 - now

  • Director of Engineering (Principal) – Digital Security, Risk, Identity and Access Management

    Sept 2013 - Sept 2017