David Muriuki

Experience

• 

  Kenya Medical Research Institute (KEMRI)

  Apr 2012 - Jul 2012

  Intern

  • Assisted in various laboratory tasks and gaining practical experience in histopathological analysis. I worked under the guidance of experienced pathologists and laboratory technicians to prepare tissue samples, perform staining techniques, and operate specialized laboratory equipment.

• 

  Dhamana Limited

  Jan 2014 - Dec 2014

  LPG Gas Sales Representative

  • Actively engaged with potential customers, educating them about the benefits of using LPG gas for their residential or commercial needs. I established and nurtured relationships with clients, understanding their requirements and providing them with tailored solutions.

• 

  NIC Bank Limited

  Jul 2015 - Sept 2019

  Operations

  Key Contributions & Results: • Supported the portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition and increase customer share of wallet.• Ensured effective lobby and line management to deliver exceptional customer experience.• Planned, organized and coordinated daily operations management processes. Maintained branch security protocols and procedures, safeguarding customer assets and ensuring compliance with security regulations.• Verified and processed authorized transactions while observing established TAT, adhering to set guidelines, and obtaining necessary approvals within discretionary limits, and accurately indexing and posting customer payments in relevant systems.• Established and helped to attain internal performance objectives for branch office business volume, deposits, loan portfolios and quality of audit reports.• Identified and developed new business proposals efficiently and expeditiously to ensure that potential new business opportunities were not lost to competitors.• Interacted with customers and provided information on enquiries about products or services.• Generated new customers/ new companies’ leads from head office, existing customers, or personal referrals.• Resolved all customer complaints and queries leading to customer satisfaction, reducing complaints and timely payments.• Provided specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction. Show less

• 

  NCBA Group

  Oct 2019 - Sept 2023

  Key Contributions & Results: • Leading and directing the development and implementation of the branch’s strategic plan and budgets.• Monitoring and evaluating branch performance to generate a healthy portfolio on a monthly basis, including client satisfaction metrics.• Conducted risk and control self-assessments (RCSA), implementing measures to mitigate those risks effectively, through monitoring and control procedures, ensuring compliance with regulatory requirements and improving operational efficiency.• Ensured strict adherence to the bank's policies and procedures by implementing robust internal controls to minimize operational risks and prevent potential losses.• Authorizing cash payments and withdrawals above the cash managers limits.• Providing quality service and sales support to customers through the training and development of operations staff on various products and services offered by the bank.• Implementing Six sigma and Lean thinking operational excellence by developing and implementing new Policies & procedures.• Preparing Strategic plans for the operational functions of the business and executing the same to continuously drive process improvement in the operational processes.• Developed and maintained a comprehensive training calendar for the team, ensuring alignment with organizational goals, identifying skill gaps, scheduling sessions, and coordinating with trainers to enhance team performance and professional development. Show less Key Contributions & Results: • Implemented the bank's business development strategy by growing bank assets, liabilities and customer base.• Formulated and implemented branch business plans, forecasts, pipelines and budgets and ensured their control and periodic reviews.• Implemented and monitored the operational and business risk management guidelines for the branch to maximize profitability.• Trained and guided staff on new financial products and in upselling and cross-selling techniques.• Maintained high customer service standards ensuring timely handling and solving of customer inquiries, customer feedback ensuring information about the Bank's products and services is provided as requested.• Trained customers on usage of bank products and services such as internet banking self-set up.• Received all customer instructions on management of their accounts including standing orders, stop payments, fixed and call deposits.• Prepared daily customer service reports, root cause analysis on customer complaints and forwarded recommendations to head of customer experience.• Monitored systems to ensure that all branch systems were working and was part of escalation.• Authorized ATM card and cheque book application and issuance, mobile banking and internet banking.• Monitored and evaluated performance of direct reports, prepared performance appraisals and initiated corrective action where necessary to improve performance.• Embraced a culture of teamwork, support for each other and commitment to the branch and bank goals and inspirations. Show less Key Contributions & Results: • Supported the portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition and increase customer share of wallet.• Ensured effective lobby and line management to deliver exceptional customer experience.• Planned, organized and coordinated daily operations management processes. Maintained branch security protocols and procedures, safeguarding customer assets and ensuring compliance with security regulations.• Verified and processed authorized transactions while observing established TAT, adhering to set guidelines, and obtaining necessary approvals within discretionary limits, and accurately indexing and posting customer payments in relevant systems.• Established and helped to attain internal performance objectives for branch office business volume, deposits, loan portfolios and quality of audit reports.• Identified and developed new business proposals efficiently and expeditiously to ensure that potential new business opportunities were not lost to competitors.• Interacted with customers and provided information on enquiries about products or services.• Generated new customers/ new companies’ leads from head office, existing customers, or personal referrals.• Resolved all customer complaints and queries leading to customer satisfaction, reducing complaints and timely payments.• Provided specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction. Show less

  • Assistant Manager Branch Operations

    Mar 2023 - Sept 2023

  • Branch Operations Officer

    Oct 2021 - Mar 2023

  • Branch Operations Assistant

    Oct 2019 - Oct 2021
• 

  Tony's Toys Automotive Center

  Feb 2025 - now

  Finance/Accounting Officer

  Key Contributions & Results: • Manage loan portfolio, ensuring accurate recording of transactions in QuickBooks.• Perform bank reconciliations to maintain financial accuracy and integrity.• Review and assist in the preparation of loan agreements, ensuring compliance with internal policies.• Maintain loans payable accounts and monitor loan receivable balances & aging reports.• Engage with customers to facilitate timely loan repayments and resolve outstanding balances.• Support the month-end close process, ensuring accurate financial reporting.• Perform additional accounting and finance-related tasks as assigned. Show less