Clara Ball

Experience

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  Vallozzi's Pittsburgh

  May 2015 - Feb 2016

  Hostess

  • Provided a warm welcome to guests and patrons both personally and over the telephone, ensuring a hospitable and positive first impression.• Upheld a clean and organized work environment, including table settings, ensuring a pleasant and hygienic dining experience for guests.• Assisted with room service as needed, ensuring timely and efficient service to guests' rooms.• Oversaw the setup of dining room environments and managed reservation arrangements, consistently ensuring accurate seating and superior guest service. Show less

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  Alcoa Pittsburgh Federal Credit Union

  Feb 2016 - Jul 2016

  Membership Representative

  • Efficiently managed membership accounts, ensuring accurate tracking and handling of all transactions.• Handled opening and closing of membership accounts, delivering meticulous service and maintaining up-to-date records.• Managed teller station operations, ensuring a smooth service delivery and efficient financial transactions.•Performed daily cash drawer balancing, ensuring accuracy and transparency in all transactions.••• •Provided high-quality customer support both in-person and over the phone, resolving issues promptly and enhancing customer satisfaction. Show less

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  Amazon

  Nov 2016 - Jan 2017

  Fulfillment Specialist

  • Efficiently scanned and directed packages to designated areas, ensuring proper placement and tracking within the warehouse.• Orchestrated the sorting of packages in a timely and organized manner, upholding inventory accuracy and order fulfillment speed.• Demonstrated efficiency in organizing merchandise, ensuring quick retrieval and optimal warehouse space utilization.• Displayed physical strength and agility in lifting heavy items and assisting in loading/unloading delivery trucks, maintaining warehouse efficacy and delivery timelines. Show less

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  Willis Towers Watson Health and Benefits

  Jan 2017 - Feb 2018

  Customer Service Representative

  • Demonstrated unwavering commitment to adhering to HIPAA and Data Privacy laws, protecting sensitive information and upholding the company's stringent data security protocols.• Thrived in a high-pressure, fast-paced call center environment; skillfully managed high-volume client demands and consistently delivered top-notch service, contributing to the firm's operational excellence.• Spearheaded efficient COBRA enrollment processes; provided comprehensive assistance to participants both online and telephonically. Simplified typically complex processes, thereby enhancing the overall user experience. Show less

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  BNY Mellon

  Feb 2018 - Jun 2018

  Client Specialist

  •Exemplified exceptional client service by adeptly managing complex transactions and processes; delivered accurate, high-quality outcomes that reinforced client trust and institutional reliability.•Served as the designated point of contact, efficiently addressing a diverse range of client requests from software assistance to informational updates, bolstering BNY Mellon's client-centric service reputation.•Utilized diverse communication channels, including email, fax, and telephone, to deliver expedient responses to client issues, ensuring efficient resolutions that exceeded satisfaction benchmarks.•Demonstrated remarkable initiative by consistently following up on pending requests, ensuring swift resolution, and setting a new standard for customer satisfaction in the financial service industry.•Conducted thorough research and applied problem-solving skills to resolve moderately complex operational and client-related challenges, demonstrating an unwavering commitment to client success. Show less

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  Line 5, LLC

  Jul 2018 - Dec 2021

  Business Development Account Manager

  • Masterminded an innovative lead generation process via multi-channel communication, elevated the quality of prospects, and efficiently scheduled sales demonstrations leading to improved conversion rates.• Excelled in conducting persuasive product demonstrations, leveraging refined sales acumen to consistently exceed monthly sales quotas, contributing to an uptick in the company's revenue.• Crafted and implemented robust sales strategies, and improved the team's closing techniques directly resulting in surpassing monthly sales targets, fostering a culture of sales excellence.• Dedicated to maintaining fruitful client relations providing unwavering support, relevant information, and expert guidance, enhancing client loyalty, and increasing referrals.• Committed to meticulous data collection and analysis, produced detailed reports distilling complex information into clear insights, aiding strategic decision-making and fostering continuous improvement.• Led in developing and executing a dynamic social media strategy, amplified brand awareness, supercharged marketing initiatives, and catalyzed sales growth through digital innovation. Show less

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  Checkr, Inc.

  Jan 2022 - Nov 2023

  Senior Customer Success Manager

  • Spearheaded initiatives, provided nuanced insights, and developed tailored roadmaps to optimize client utilization of Checkr's offerings, directly enhancing performance and service utility.• Orchestrated comprehensive business reviews, transforming data analytics into actionable insights, resulting in stronger ROI and client strategic decision-making alignment.• Nurtured enduring partnerships with key stakeholders, influencing client decisions, bolstering retention rates, and fortifying Checkr's market presence.• Developed and executed value roadmaps targeting each client's specific aspirations, guiding them toward achieving their ambitious operational milestones.• Managed a $4M book of business leveraging astute financial insight and impactful relationship-building expertise, growing client investments and maintaining a robust portfolio. Show less

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  Watershed

  Jan 2024 - now

  Customer Success Manager