Mohamed Rishard

Experience

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  Zahira National College

  Feb 2002 - Dec 2004

  Computer Lab Assistant

  • Coordinates scheduling of students and teachers for the purpose of maintaining computer lab operations and activities.• Instructs students and teachers in computer lab technology and software applications (e.g. answers questions, keyboarding, Apple• Works, reading/math specialized programs, etc.) for the purpose of enhancing their understanding of lab operations and reinforcing academic concepts.• Maintains computer hardware and software applications inventory for the purpose of ensuring availability of equipment and/or instructional material in computer lab.• Maintains computer lab (e.g. instructional materials, appropriate software, sets up materials for daily activities, etc.) for the purpose of ensuring availability of equipment and programs to enhance the instructional program.• Monitors student activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning.• Performs routine and preventive maintenance of computer lab and classroom equipment (e.g. dusting, cleaning, virus scanning, creating/clearing Internet bookmarks, defragmenting, etc.) for the purpose of ensuring the availability of equipment in safe operating condition.• Prepares documentation (e.g. reports, instructions, memos, etc.) for the purpose of providing written support and/or conveying information.• Troubleshoots malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer lab operations. Show less

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  IDM Computer Studies Private Limited

  Jan 2005 - Jan 2009

  * Preparing lessons, making them as interesting as possible* Preparing homework, assignments and assessment* Research information to ensure the knowledge they impart is current* Mark homework and pieces of assessment* Identify the needs of individual students in their classes, and work to help each child develop his or her own potential* Preparing resources for the classroom* Confer with students over their work* Assist children to learn, correcting their learning impediments* Identify emotional, intellectual, physical, etc. issues which may be hindering the student from learning to his/her best potential, and research and recommend courses of action* Conduct parent-teacher interviews* Provide a sounding board (for both students and teachers) and allow for open discussion* Attend professional development sessions to improve his/her own teaching methods and curriculum* Present a professional but caring persona at all times* Treat students with respect, and teach them to treat others with respect Show less * Identifying , troubleshooting and resolving hardware-, software- and network-related problems* Interacting with end-users of the District network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.* Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.* Trains end-users on the use and features of the various operating systems and applications on the various platforms.* Performs primary network system administration on network servers as needed.* Installing, certifying and troubleshooting campus and remote-campus network cabling infrastructure* Including a wide variety of local area network equipment and software.* Usage of established tracking system to login requests; monitoring progress, tracking problem resolution* Identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.* Working with vendors to resolve hardware operating system issues; researches and tests possible* Implementation of solutions, analyzing bugs in the system and application software; and implementations of remedial solutions.* Working with Programmers to solve mainframe application problems to meet end-user computing needs.* Writing scripts and batch files as needed to enhance the function of the operating system Show less

  • Senior IT Lecturer

    Jan 2006 - Jan 2009

  • IT System Administrator

    Jan 2005 - Jan 2006
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  Computer Business Systems

  Aug 2008 - Jan 2009

  Coordinator of Studies (Consultant - Part Time)

  The University supports the development of a partnership between students and their Directors of Studies to ensure that students receive proper support and guidance throughout their studiesFormulating and implementing the curriculumTraining staff members LecturingMaintaining the networksPlanning for expansion

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  Greenwich College

  Feb 2009 - Oct 2010

  IT Manager

  * Function as the Site Administrator for the Library’s online system and all its modules* Act as liaison with the system vendor and the library staff on operational issues related to the Library’s online system.* Create, maintain, and verify daily, weekly, and monthly reports used to keep the system operating effectively and efficiently.* Maintain familiarity with the College Data system for accounts payable, purchasing, and general ledger functionality.* Maintain spreadsheets for current activity in all library operating accounts and balance them with the College accounting system.* Maintain all paper documentation for all library operating accounts, including requisitions, purchase orders, check requests, budget transfers, and travel authorizations and expenses. Show less

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  Al Rostamani Communications

  Oct 2010 - Sept 2015

  Al Rostamani Communications LLC (ARC) is a member of Al Rostamani Group, one of the largest and most respected Business Conglomerates in the United Arab Emirates, known for its Commitment & Care to all Stakeholders, and Vision.ARC was formed in 2002 as a merger of two Al Rostamani Group entities, Telecom Division of Central Trading Company and Al Rostamani Information Services. After almost a decade of steady growth, ARC is now a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.We at ARC take a Consultative and System Integration approach towards our customer’s need & requirement. We first understand the specific requirement, then develop the customized technology solution by carefully selecting the right mix of products from our end to end solutions.Responsibilities :- • Developed division’s main objectives and sales targets. • Managed the structuring and closing of the deals with new customers. • Compiled and maintained a comprehensive customer profile.• Produced daily, weekly and monthly activity reports and forecasts. • Monitored and supervised sales team. • Followed up on opportunities uncovered by business development. • Implemented process improvements and best practices. • Accomplished business plans delivery and sales fundamentals results. • Managed quality execution of Initiatives. • Provided training to sales team. • Planned & executed promotion & New Product Launch. • Planned & achieved Sales Executive wise Volume Target in the assigned territory. • Conducted performance review of the team. • Develops New Business via cold calling and various other media and communication. Show less Al Rostamani Communications LLC (ARC) is a member of Al Rostamani Group, one of the largest and most respected Business Conglomerates in the United Arab Emirates, known for its Commitment & Care to all Stakeholders, and Vision.ARC was formed in 2002 as a merger of two Al Rostamani Group entities, Telecom Division of Central Trading Company and Al Rostamani Information Services. After almost a decade of steady growth, ARC is now a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.We at ARC take a Consultative and System Integration approach towards our customer’s need & requirement. We first understand the specific requirement, then develop the customized technology solution by carefully selecting the right mix of products from our end to end solutions.Responsibilities :- • Drive revenue through new client acquisition. • Identify, structure, negotiate and close medium and large, strategic content relationships with prospective large clients, partners and principals.• Work closely with the team and clients to deliver solutions that solve our clients’ business challenges.• Develop and implement best practices for client interaction, sales and services for the in-house products, leading the team in becoming our clients’ trusted advisers.• Prospect relentlessly to build a pipeline by identifying and qualifying prospects.• Build and maintain a strong pipeline.• Create reliable forecasts. Be completely transparent with management on pipeline status. Show less • Generated new leads and business development in the different Verticals assigned.• Achieved business targets of Sales Volume, Outstanding & Stock as per norms (SCS / ACS)• Handled sales in area that was to handle customer inquiries, arrange presentations and demos,• Handled quotations prepared by Design & Estimation Team, pursued other purchase formalities, negotiations etc.• Handled Pre/Post sales customer relations.• Involved in collection of the payments within the time limit.• Identified & networked with financially strong & reliable dealers/distributors resulting in deeper market penetration and improved market share• Co-ordinate with Marketing, Service, and Central Response Team & Logistics for smooth execution of the project.• Developed sales projections (quarterly and yearly projections) in support of company business plans• Develop sales plan and strategy to attain sales quota/target. • Conduct customer visits and after-sale services.• Follow-up during each stage of system sales projects.• Coordinate between customers and design engineers to develop a system upon customer expectation.• Contract detailing, negotiation, and finalization.• Managing the support and the Logistics teams during project processing. Show less Specialist in Technical Support with main emphasis on diagnosing and repairing of problems mainly with software applicationsEngaging well qualified and experienced technicians, with a proven track record to interact directly with the client, to identify and rectify issues in a diligent manner Ensuring ,customer needs are met with effectively and efficiently and building upa healthy relationship with the customer, thus enhancing the corporate image of the Principal , Ms ETISLAT* Experience as a technician relating to the field of information technology, providing solutions to the satisfaction of the customer, both internal and external, identifying and resolving potential issues and developing strong diagnostic skills* Exceptional track record ensuring total customer satisfaction by responding to customer inquiries in a timely, responsive, empathetic, reliable, patient, resourceful and assured manner and coordinating support services needs with other departments* Powerful communication skills, ability to handle high-pressure situations in a professional and effective manner, whilst maintaining outstanding customer service* Highly effective in negotiation, problem solving, and possess analytical abilities to utilize recognized techniques designed to reduce and minimize the intensity of customer concerns.* Successful working in a Helpdesk or Support environment (reword), using superior troubleshooting capabilities Show less

  • Business Development Consultant (Team Lead - ELV System)

    Jan 2013 - Sept 2015

  • Business Development Executive (ELV System , SCS)

    Jun 2012 - Dec 2012

  • Sr. Sales Executive (ELV / ICT)

    Aug 2011 - Jun 2012

  • Telecommunication Specialist (Technical Support Engineer)

    Oct 2010 - Aug 2011
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  SilicaUAE Information and Technology

  Oct 2015 - Feb 2018

  Senior Sales Account Manager (ELV / ICT)

  Responsible for managing the Sales of ICT (Information & Communication Technology) & ELV (Extra Low Voltage) systems i.e. Structure Cable System, IP Telephony, PABX, CCTV, Access Control, SMATV, Audio Visual etc. Played key role in managing overall business of ELV etc. A vital team member of managing overall business of 3M, Excel, Molex, Ozlinx, Structure Cable System, BOSCH CCTV and BOSCH Access Control systems etc. Responsible for overall client relationship management and mentoring of all teams. Prepared budgets and controlled finance coupled with strategic planning, forecasts and allocations.Established healthy business relations with clients and external associates for securing repeat business & long term customer loyalty. Built strong relationships with key decision makers. Key Responsibilities Estimation:Vendor Management.Managing Pre-Sales Engineers (ELV & Security)Supervise solution designsPreparing the design & Selling various products – for:1) Security Systems (CCTV, IP CCTV, Access Control, IP Access Control, intrusion alarm system)2) Extra Low Voltage Systems (Public Address System - BGM, Gate barrier, Audio / Video Intercom, Nurse Call, Voice Evacuation System, Queue Management System), 3) Audio / Visual System, SMATV, IPTV, Room Management System, Time & Attendance.And obtain the consultant / client approval. Preparing BOQ & Estimation, Develop RFI, RFP, and RFQ responses, Budgeting the installation work, Developing new relationships with principles & suppliers. Show less

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  TCT (formerly Telephony)

  Feb 2018 - Feb 2021

  Business Development Manager - ELV / ICT

  Telephony communications Technologies holds 15+ Years stand in the middle East region, is an ISO certified, award winning in ICT solutions and services provider in middle east region, with best staff strength of 600+ in UAE and more then 200+ in other locations in middle east region. The vision of providing cost effective ICT solutions, Telecom and IT, software products and services for more than a decade in dubai. Telephony communications Technologies is the one of the top enterprise IT solution provider in UAE.Responsibilities includes (but not limited to) the following: • Managing the sales of Low Voltage Systems and System Integration Projects for the UAE & GCC Market.• Promote company product features, benefits, and advantages to achieve a sale & Studying the market carefully to get the proper leads• Establishing relationships with suppliers and clients • Managing and developing a sales team.• Lead and execute bidding process from evaluation of RFP requirements to production of the final documents for submission• Generated net new revenues, growing one of company’s largest clients • Follow-up during each stage of system sales projects.• Meet or exceed sales targets and demonstrate continuous progress towards achieving account strategies.• Prospecting the market and meeting the contractors and MEPs to ensure to get as much enquires as we can.• Establish and maintain relationships with partners and system integrators• Identify and develop opportunities across different product groups in order to leverage large sales opportunities.• Qualifies new deals to maximize turnover and profit.• Identify and develop opportunities across different product groups in order to leverage large sales opportunities.• Develop and deliver accurate sales forecasts in line with business objectives.• Nurtured and led business development teams in sourcing, managing and implementing new business opportunities Show less

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  Juma Al Majid Est. - Office Equipment Division

  Mar 2021 - Jan 2023

  Key Account Manager

  The Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success.The Office Equipment Division of Juma Al Majid Est. takes pride in supplying and servicing the technologically advanced products with success and efficiency. Business productivity depends on fast and efficient processes and equipment that meet our customer documentation, communication and information retrieval requirements, simply and effectively. With this in mind, Office Equipment Division has been constantly updating its product lines and delivery systems to keep abreast with new technology, thus ensuring complete customer satisfaction.Principal Accountabilities (but not limited to) the following: • Meeting and exceeding the set targets of the key accounts segment.• Forecast sales near to accuracy for a set period.• Create new business development ideas and techniques to grow the business from the key accounts.• Relationship management, keeping a close relationship at all levels in a key account.• To look after the specific needs within a key account and propose solutions accordingly.• To maintain strong product knowledge to present products and solutions in a convicting fashion.• Adopt best practices and adhere to company policies to maintain and improve the company’s image.• Key a close watch on competitors move within the key accounts gather and maintain market and competitive intelligence information. Show less

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  Al Yousuf Computer & Telecommunications L.L.C

  Feb 2023 - now

  Sales Manager

  One of the largest diversified family business groups in the Middle East, with operations ranging from motors, real estate, electronics, sports equipment, and computer operating systems.Providing state-of-the-art information technology solutions and infrastructure applications to our clients. We offer enterprise ICT communications solutions, Infrastructure ELV applications and security systems across diverse industries. Our main strength lies in our ability to offer complete service in hardware, software, and networking, in the form of comprehensive solutions. Principal Accountabilities (but not limited to) the following: • Identify opportunities to upsell and cross-sell technology products and services to existing clients within the UAE market• Serve as the main point of contact for assigned accounts, providing regular updates on account progress, and ensuring a high level of client satisfaction• Maintain a deep understanding of our technology products and services, as well as industry trends and competitive offerings within the UAE market• Understand the unique needs and challenges of each assigned account and develop and implement account plans to address those needs• Mapping potential customers and generating leads for developing the business.• Implement business plans to ensure target achievement and market needs.• Monitor customer preferences to determine the focus of sales efforts.• Build and maintain strong. Long-lasting client relationships• Develop new business with existing/new clients and identify areas of improvement.• Driving the sales cycle from the initial stage right through to the closing of business.• Reporting on sales activities as required: status reports, management and planning of sales opportunities.• Developing and delivering effective presentations for clients.• Meeting and exceeding agreed revenue, profitability and customer satisfaction targets.• Provide regular reports on account activity and progress to management Show less