Dewey Cassell

Experience

• 

  EDS

  Sept 1994 - Dec 2008

  • Developed and facilitated a recurring 11-month coaching and mentoring program for high-potential leaders, enabling 150 graduates to assume additional leadership responsibilities• Planned, developed, and implemented an Accelerated Professional Development program to hire and train entry level college graduates as Business Analysts and Systems Engineers, with 85 percent retention rate after one year and 100 percent billable• Designed curriculum for interactive workshop on strategic capabilities and portfolio offerings, and coordinated and delivered the workshop globally to enable 700 senior leaders of the top 100 accounts to meet add-on sales growth targets• Oversaw annual expenditure of $7 million in corporate training funds and advocated global training priorities for Applications Services to provide average of 40 hours of training in new technologies to 10,000 employees in the Americas Show less • Led the assessment, consolidation, and transformation of the U.S. CRM Applications Delivery organization into the Global Solution Center Model, optimizing current investments and maintaining required service levels while reducing ongoing cost through standardization and economies of scale• Directed the workforce management, resource allocation, sales support, and business management of the eight East Region Solution Centers through a matrixed leadership team• Served as the Strategic Business Manager for the Financial Services organization, responsible for demand forecasting, financial planning, offshore migration, and the PMO• Consulted and participated in the start-up of the Northern Mexico Solution Center in Juarez, Mexico• Initiated a corporate partnership relationship with Neumont University, including student participation in semester-long Enterprise Projects Show less • Managed a leadership team of 12 and a staff of 265 in the SDLC of applications services to over 30 healthcare, government, and commercial clients, each with unique service level requirements, and achieved a 97 percent renewal rate of client business partnership agreements • Prepared the budget and profitably managed P&L of over $21 million, achieving 5 percent year-over-year expense reduction through greater efficiency, while meeting client expectations• Received award for executive sponsorship of successful CMM Level 3 assessment• Recruited, interviewed, and hired based on strategic staffing plan, including offshore support• Negotiated changes in space and addressed issues with building facility manager Show less • Led matrixed teams of employees and contractors in the iterative project implementation of UNIX-based client-server Medicaid claims processing systems (MMIS) in VA and PA• Managed the Systems and Operations teams of the North Carolina Medicaid claims processing system (MMIS), ensuring proper adjudication and payment of claims to providers• Managed a team supporting code remediation of General Motors Service Parts Operations, completed successfully on time and under budget• Consulted in an Analysis and Definition study for proposal to replace the billing system for Hill-Rom • Supervised the installation and maintenance of hardware and COTS software at the U.S. Department of Energy, resolved issues, and evaluated and recommended new technology• Reviewed and revised program and system specifications for the detailed design of the Social Security Administration (SSA) Modernized Claims System• Taught Requirements Determination and Defining Project Scope classes as a Field Instructor• Created and led a Global Virtual Community for Team Managers with over 200 members Show less

  • Leadership Development Manager

    Sept 2005 - Dec 2008

  • Regional Business Manager/Transformation Program Manager

    Nov 2003 - Aug 2005

  • Solution Centre Manager

    Jan 2000 - Oct 2003

  • Program Manager

    Sept 1994 - Dec 1999
• 

  CSC

  Mar 2009 - Nov 2015

  • Facilitated ongoing communication program with over 100,000 healthcare providers regarding the operation of the multi-payer North Carolina Medicaid claim processing system (NCTracks)• Developed and delivered presentations and workshops, on site and remotely, to provider associations and government stakeholders, including senior level managers, and conduct feedback surveys• Developed standards, analyzed needs, created and maintained website content, using the Magnolia Content Management System for five internal and external portals Show less • Managed a cross-functional matrixed team of 135 in the application SDLC of all 17 project builds• Identified and tracked inter-build requirements dependencies using Borland Caliber and monitored progress of test case execution and defect resolution in Silk Central to meet required thresholds• Proactively identified and mitigated program Risks and Issues, including contingency plans• Monitored all task progress in MS Project and prepared weekly variance analysis and forecast• Actively controlled project scope through the advocacy of Change Requests using SharePoint tool• Oversaw the development and acceptance of contract payment deliverables, worth over $8 million in revenue, including Technical Design Documents and Code Unit & String Test Results• Negotiated with and managed third party vendors for voice response and Drug Rebate applications, including vendor selection, creating task orders, monitoring progress, and invoicing• Fostered positive working relationships with contract staffing companies to support project resource requirements in multiple sites• Conducted performance management and salary administration per corporate guidelines Show less

  • Communications Program Manager

    Sept 2012 - Nov 2015

  • IT Technical Director / Deputy Implementation Manager

    Mar 2009 - Aug 2012
• 

  CSRA Inc

  Dec 2015 - now

  • Manages the team of application services business process analysts• Leads the effort to address State business change needs, including CSRs, FMRs, and other triggers to system changes• Accountable for ensuring that all CSR and maintenance activities assigned to the businessanalysis team are completed on time and within the staff capacity plan• Responsible for submission of system design contract deliverables, including CSR design documents and system documentation• Manages staffing capacity for the business analysis team, including monthly forecasting, monitoring, analyzing and updating resource allocation to ensure that the needs of the program are met• Serves as a member of the application services leadership team and reports to the Implementation Director Show less • Facilitated ongoing communication program with over 100,000 healthcare providers regarding the operation of the multi-payer North Carolina Medicaid claim processing system (NCTracks)• Developed and delivered presentations and workshops, on site and remotely, to provider associations and government stakeholders, including senior level managers, and conduct feedback surveys• Developed standards, analyzed needs, created and maintained website content, using the Magnolia Content Management System for five internal and external portals• Conducted Quality Assurance audits of Applications Services processes and deliverables, including adherence to standards for design, development and testing• Created process documentation for Decision Analysis and Resolution (DAR) and Performance Measurement and Analysis in support of CMMI for Services Level 3• Mentored new Communications and Quality Assurance team members Show less

  • Business Process Analysis Manager

    Mar 2019 - now

  • Communications Program Manager / Quality Assurance

    Dec 2015 - Feb 2019