Steven So

Experience

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  PCCW

  Jan 2005 - Jan 2006

  Technical Service Representative

  - Provide technical solution to client- Handle customer complaint related to technical issue- Consolidate team information for reporting

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  HSBC

  Jan 2006 - Jan 2007

  Project Officer

  - Plan, coordinate and execute user acceptance test- Documentation and update user manual- Solve and report production issues

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  Hong Kong Examinations and Assessment Authority

  Jan 2007 - Jan 2008

  Assistant Officer - Examinations Systems

  - Budget control and negotiation with vendors for system enhancement and maintenance- Lead and guide 10 temp staff to preforms assigned task and add-hoc requests (such as data analysis and system testing)- Analyze from the system usage to identify problem or improvement

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  Royal Bank of Scotland Business

  Mar 2008 - Mar 2010

  Business Solution Senior Officer

  - Quality control and progress monitoring for system changes - Plan, coordinate and execute user acceptance test- Coordinate with IT and business team for system problem, change and ad-hoc request

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  ANZ

  Mar 2010 - Jul 2015

  Jr. Application Development and Project Manager

  - Performs impact analysis and prioritize for IT projects- Design, manage and communicate with senior management team for projects on budget, timeline, resource and quality- Assist and coordinate with various internal and external stakeholders as well as vendors to carry out requirements

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  HSBC Global Banking and Markets

  Jul 2015 - Dec 2020

  Project Manager

  - Oversee the changes status across 20+ workstreams globally, such as UK, USA, India, China and Hong Kong- Track the overall change progress, identify risk items and manage the expectation of each shareholders and senior management team- Host user group meeting to solve issues that across different workstreams/regions- Establish the release governance framework for effective control and risk mitigation

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  Hang Seng Bank

  May 2021 - Dec 2022

  Technical Project Manager

  - Oversight of policy and governance frameworks, procedures and standards to ensure effective risk management, quality control and compliance are in place- Manage supply and demand pipeline and give guidance, direction for making decision to achieve goals, deliver products that align with business- Work closely with architects, business analysts, development managers, software specialists and engineers to ensure the projects / solutions can meet the budget, timeline, and quality outcome in alignment with business strategy- Review operation and deployment flow to optimize speed, cost and quality of IT services Show less