Ashraf Elrefaei

Experience

• 

  Raya

  Oct 2002 - Jun 2005

  Maintenance Engineer

  Maintenance Engineer for Nokia Mobile Phones

• 

  Orange Business

  Jul 2005 - Jun 2024

  • Team member of the International Project and Program Management Practice.• Develop and maintain a set of cohesive and flexible project delivery frameworks, matched to the various project approaches (predictive, hybrid, agile) and complexities.• Build a strong relationship with the PM Team leads, to understand when to engage on specific projects and provide guidance and support. Ensure PM Team Leads become contributing stakeholders for driving maturity within the International PM Practice via enhanced communication and engagement (co-construction).• Build a strong partnership with Presales, to ensure a full understanding of our customers’ needs and participate in bids to support the project manager, where required (e.g. for highly complex or innovative projects).• Drive project management maturity by building on current best delivery practices and developing quality improvement initiatives in collaboration with the methodology experts. Show less • Lead PM for delivering a global contact center solution based on Genesys Cloud for a large enterprise account.• Heading PMO team who are responsible for managing the organic growth activities and projects in an international, multi-project environment for large enterprise european clients• Creating and optimizing process/procedures and documents related to project management activities.• Analyzed the performance of the PMs in order to identify possible issues and to aid project delivery.• Producing and analyzing the monthly KPI report for the program,• Producing the monthly Profit and Loss reports for the program.• Projects/PMO resource sizing.• Transition and Transformation presales expert for UC solutions. Show less Managed the PMO activities in an international, multi-project environment for the client’s (Philip Morris International).Responsible for the successful launch, UAT and subsequent development and training of a web-based Delivery Management/Reporting tool. Created and optimized process/procedures and documents to ensure the rapid induction of new PMs and to improve the Handover to Operations, decommissioning and billing of Services; Analyzed the performance of the PMs in order to identify possible issues and to aid project delivery.Producing and analyzing the monthly KPI report for the program, and created a KPI reporting for multi-projects included in the program.Producing the monthly Profit and Loss reports for the program.Maintaining internal SharePoint for the program. Show less Manage the implementation of the technical solution to ensure that all technical deliverables are delivered in accordance with the implementation plan and scheduleProactively communicate implementation status, progress, issues, action plans, etc to concerned project stakeholders (PM, Customer, CSM, Account Team, etc.) Provide pre-sales support through definition of implementation solutions, strategies, and technical effort required to successfully implement Customer solution. Perform implementation feasibility assessment to identify implementation requirements, issues, risks, etc.Work with the PM, Customer, Sales, and CIM to develop the implementation schedule Ensure implementation/migration plan and implementation schedule are in compliance with the overall project plan developed by the Project Manager and in compliance to Orange Business Services Service Delivery processes.Work with Customer, PM and SC to define the service acceptance criteriaAddress implementation issues during the SAM process Produce key technical implementation documentation and implementation status reports Provide technical implementation support to the PM, Customer, and service delivery entities Address implementation issues during the SAM process POC for queries and escalations pertaining to technical project implementation issues Drive resolution of technical issues that occur during implementation and during Customer Acceptance Testing Manage technical migration activities Ensure all sites are successfully tested and are operational prior to handing the site over to OperationsSupport new process development and enhancement to existing processes Provide recommendations and manage process workarounds to resolve technical implementation solutions Support implementation of complex organic growth Manage and coordinate efforts of service delivery entities and technical resources supporting a specific project. Show less The Service Transition Manager (STM) is an empowered project management role with full end-to-end responsibility to deliver specific Customer Network project and implementations whilst controlling results and meeting agreed time, cost, and quality criteria delivering Customer Satisfaction. When a Service Transition SLA ( Service Level Agreement) applies, the STM is accountable and responsible for ensuring the compliance to this SLA. Customer Acceptance Testing (CAT) ( includes the preparation, organization and execution) is managed by the STM. STM is involved in the early stages of the bid process to support the account team in providing input to the customer proposal. Show less The Implementation Manager is an empowered project management role with full end-to-end responsibility to deliver specific Customer Network project and implementations whilst controlling results and meeting agreed time, cost, and quality criteria delivering Customer Satisfaction. When a Service Transition SLA ( Service Level Agreement) applies, the IM is accountable and responsible for ensuring the compliance to this SLA. Customer Acceptance Testing (CAT) ( includes the preparation, organization and execution) is managed by the IM. IM is involved in the early stages of the bid process to support the account team in providing input to the customer proposal. Show less Accountable for the on-time delivery of all service ordersMeet or exceed the targets set by the management with regards to (Customer Satisfaction,Target Delivery Date) and LTC (Lead Time to Connect) Database(s) accuracyQuality of 1st time installationAccountable for order management of all customer orders from the receipt of valid service requests, to the handover as per predefined milestonesEstablish implementation schedule with Headquarters customer Provide consolidated status and progress reports to Headquarter Customer and SalesTimely management of the Service Commencement Notice and Ready For Billing functions Provide customer relationship management for multiple customersPerform Order Validation of assigned orders for administrative completeness and technical consistencyAssess service orders and develop implementation schedules to optimize resources and components schedulingPerform Order Entry & Updates of assigned orders in toolsProcess work order for all components (equipment, circuit, configuration…)Provide when necessary Revised Target Delivery DateProactive tracking and monitoring of all service components (circuit, equipment etc…) with respective supply chains until full delivery of ordered servicesPerform proactive Order Management to ensure that target date is met on all ordersEnsure sales/provisioning databases are accurately updated at all timesPerform network pre-checks to ensure readiness of all connection componentsClear to commence for billing when the circuit is installed and configurations are complete and correctInitiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer target delivery dates for serviceRequest and analyze site surveys when applicableAssist with the various tests, when applicableIncorporate country specific requirements in provisioning processAny other associated duties as required by Head of dept. Show less

  • Project Director (Project Management Specialist)

    Oct 2023 - Jun 2024

  • Senior Project Manager

    Jan 2020 - Sept 2023

  • Project Manager / Program Management Office

    Jan 2014 - Jan 2020

  • Technical Project Manager

    Oct 2012 - Dec 2013

  • Service Transition Manager (Networks Project Manager)

    Jul 2010 - Oct 2012

  • Implementation Manager

    Mar 2008 - Jul 2010

  • Team Leader of Solution delivery Management

    Jan 2007 - Mar 2008

  • Solution delivery Manager

    Jul 2005 - Jan 2007
• 

  VOIS

  Jun 2024 - Dec 2024

  Data transformation Senior Project Manager

  Data Engineering & Products

• 

  Zalando

  Jan 2025 - now

  Senior Program Manager