Ameer Suhail CP

Experience

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  Alhind Group of Companies

  Jul 2013 - Jun 2014

  Trainee travel coordinator

  Selling air tickets and tour packages to walk-in customers and travel agents.

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  IndiGo (InterGlobe Aviation Ltd)

  Dec 2014 - Aug 2022

  Aircraft dispatcher/Flight manager & Ramp safety trainer

  -Supervised a team of customer service and ramp agents, providing guidance and performanceevaluations to maintain high service standards.-Directed and supervised ramp operations team to ensure seamless coordination between ground staff and flight crews.-Developed and implemented operational strategies to optimize aircraft turnaround time and enhance on-time performance.-Assessed potential operational risks and implemented proactive measures to mitigate safety hazards and maintain a secure turn around.-Assisting the pilot with flight plan, METAR report and projecting zero-fuel weight to the operating pilot for the purpose of finalizing the fuel calculation.-Orchestrated Load Instruction Reports (LIR) and validated system-generated trim sheets.-Provided comprehensive ramp safety training and guidance to staff, while supporting HQ with station audits.-Prepared and presented regular operational reports to senior management, highlighting key performance indicators, operational challenges, and proposed solutions.-Participated in emergency response planning and drills, ensuring the readiness of the ramp operations team to handle unforeseen events and incidents effectively.-Collaborated with airline partners, airport authorities, and regulatory agencies to ensure compliance with industry regulations, safety standards, and security protocols. Show less

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  Etihad

  Mar 2023 - Jan 2024

  Guest Service Agent

  -Providing exceptional customer service by assisting passengers with check-in, boarding, and resolving inquiries or concerns to ensure a seamless travel experience.-Coordinating boarding procedures, verifying passenger documents, and facilitating the boarding process while adhering to security protocols and flight schedules.-Skilfully managing challenging situations, such as flight delays, cancellations, and customer complaints, with a focus on calming irate passengers and finding best suitable solutions.-Identifying opportunities to promote additional services, such as upgrades, lounge access, and in-flight amenities, to enhance revenue generation.-Contributing to maintaining high service standards by consistently adhering to company policies, procedures, and guidelines.-Maintaining accurate records of passenger interactions, flight-related issues, and ticketing transactions, ensuring proper documentation for future reference and reporting.-Assisting the boarding process by verifying travel documents, scanning boarding passes, and managing any last-minute changes to the passenger manifest.-Collaborating with other airline departments, such as ground operations and cabin crew, to ensure smooth and coordinated flight operations, contributing to on-time departures and arrivals. Show less

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  Sharjah Aviation Services

  Aug 2024 - now

  Flight Operations Team Leader