Monica Jaswval

Experience

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  FUTURE SCHOOLS PVT.LTD

  Mar 2003 - Mar 2004

  System Administrator/Implementor
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  Convergys Intelligent Contact

  Mar 2004 - Aug 2005

  Technical Support Officer

  Convergys India Services Pvt. Ltd

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  Symantec

  Aug 2005 - Oct 2006

  Product support analyst
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  Mphasis an HP company

  Oct 2006 - May 2010

  Team Manager
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  IBM

  May 2010 - Aug 2021

  Responsibilities:• Led all operational activities required for the smooth functioning of the business for APCJ.• Supported the APCJ Market leader on business engagement, management, planning and reporting.• Led projects, managed routine tasks on behalf of APAC and Japan Market.• Supported stakeholder relationship management, initiated interlocks, understood issues raised and helped teams resolve them.• Interacted to ensure alignment to business integration.• Supported implementation of Quality and Audit Readiness for the APAC & Japan Geo.• Ensured strong operational performance and timely delivery of contractual deliverables.• Aligned APAC and Japan Operations with IBM objective of the Agile improvement principles. Spearheaded projects:• Industry Award Program (APCJ, 2020-2021) – Developed and led an external award program to recognize innovative and successful team achievements, such as Stevie, Globee, and Golden Bridge awards.• Service Line Chapter (2019-2021) – Pioneered the establishment and organization of a service line chapter to serve as a technical platform for APCJ teams, promoting enhanced collaboration and communication. Show less Responsibilities:• Apply Agile-Accelerate methodologies and act as a servant leader, inspiring, strategizing, and empowering squads to function as self-directed teams.• Establish teams for new squads, distribute work and measure performance.• Facilitate collaboration and problem-solving within the team.• Implement functional solutions to improve the quality of the Asset Management System.• Develop and conduct Asset Management training documentation, as well as Orientation for new hires. • Create, document, and implement business requirements for the Asset Management System.• Design and adopt system test plans to ensure system integrity, manage risk and ensure compliance. • Evaluate process execution and performance against SLOs and business results.• Conduct weekly face-to-face meetings with clients to collect feedback and support client advocacy. • Communicate and recommend process improvements to stakeholders.• Evaluate squad maturity gap analysis and suggest tactical and strategic improvement measurements. Spearheaded Projects:• EAM BeConnected (2019-2021): Led the core team in organizing a leadership forum where EAM leaders convened monthly.• Agile Accelerate 2.0 for APCJ MEA (2019): Led the team in analyzing, assessing, and improving the Accelerate method implemented in EAM.• ANZ Engagement Chapter (2018-2020): Led the local engagement chapter for India GCIC squads supporting the ANZ market.• Agile Workspace (2018): Created an Agile Workspace aligned with GCIC's Agile journey.• Agile - Accelerate Squad pilot (2017): As Squad leader, implemented Agile practices for all pilot squads in Bangalore.• GAM India GCIC - Account/SL Streamline (2017): Streamlined skill resources and improved budget efficiency for respective Service line. Show less Spearheaded Projects:• Asset Management GCIC-India (2015): Led the establishment of a new Global Client Innovation Center in India to provide asset management services to global clients.• GAM India GCIC Business Continuity Plan (2016): Took the lead in developing preventive and recovery systems to manage potential threats that could affect operations.• Agile Work Practices (2016): Initiated efforts to elevate BAU operations from good to exceptional.• GCIC Women India (2016-2017): Spearheaded the mentoring and diversity connection platform initiative for GAM's India GCIC Women program. Show less

  • APAC and Japan Geo Operations Leader - Enterprise Asset Management

    Apr 2020 - Aug 2021

  • Enterprise Asset Management Squad Leader

    Nov 2017 - Apr 2020

  • Operations Manager

    Jun 2015 - Oct 2017

  • Asset Manager

    Jul 2012 - May 2015

  • First Line Manager - Storage - Kaiser Permanente

    Nov 2011 - Jun 2012

  • First Line Manager

    May 2010 - Oct 2011
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  Kyndryl

  Sept 2021 - May 2023

  Director, Business Programs

  As a Director overseeing global Asset Management teams across diverse markets including North America, Latin America, Europe & MEA, India, Japan, Korea, GCG, ASEAN, and ANZ, my responsibilities include:• Leading and managing a team of 15 First Line managers and 500 employees to ensure operational excellence, effective delivery of services, and exceptional customer experience.• Developing and executing global strategies that align with the company's overall priorities, and values. • Collaborating with other senior leaders to drive cross-functional initiatives and achieve business goals. • Building and maintaining relationships with clients to foster growth and improve customer satisfaction. • Supporting stakeholder relationship management and conflict resolution across different regions.• Ensuring compliance with all relevant regulations, internal policies, and procedures across all markets. • Managing budgets, monitoring financial performance, and ensuring profitability.• Providing regular updates and reports to senior management on the performance of Asset Management, including KPIs, risks and opportunities, and areas for improvement.Spearheaded projects:• End-to-End Asset Management Transformation Solution (2022) – Successfully designed and implemented an enterprise-level solution to transform Asset Management and deliver best-in-class industry services to clients.• Hardware Optimization Project (2022) – Led a team that optimized existing hardware and identified reusable assets to promote cost savings in procurement, increasing efficiency and productivity.• Hardware Tactical Projects (2022) – Spearheaded the assessment of existing solutions and implemented industry-standard advanced solutions for accurate asset inventory management. Show less

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  Career Growth Hub

  Jun 2023 - now

  Founder - Career Growth Hub

  As a digital career coach, I am on a mission to empower individuals to build and grow in their professional careers, ultimately leading to a life of happiness, prosperity, and harmony. With a focus on workplace behaviors, I am dedicated to helping people cultivate essential skills and mindsets that lead to professional growth and fulfillment.