Melissa P.

Melissa P.

Library Page

Followers of Melissa P.222 followers
location of Melissa P.Murrieta, California, United States

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  • Timeline

  • About me

    Instructional Designer at Aptly | Creating Engaging E-Learning Courses for Customer Success

  • Education

    • Palomar College

      2019 - 2020
      Certficate of Completion E-Marketing

      Social Media, SEO, Wordpress, Marketing, E-Commerce, Photoshop

    • UC Santa Barbara

      2005 - 2008
      Bachelor of Arts - BA History of Art and Architecture
    • University of North Carolina at Wilmington

      2014 - 2015
      Master of Arts - MA Teaching Elementary Education K-8
    • IDOL courses Academy

      2023 -
    • Brandman University, Part of the Chapman University System

      2017 - 2017
      Certificate CLAD to CTEL

      Graduate coursework to achieve English Learner Authorization required to teach in public schools in California

  • Experience

    • Temecula Public Library

      Jan 2004 - Jan 2008
      Library Page

      - Shelved books- Checked books out to patrons- Created new library cards for new patrons and managed accounts for existing patrons- Thoroughly checked books for damages upon return- Assisted patrons with locating books in the library- Organized sections of the library and annually audited every section as a team effort

    • The Home Depot

      Jan 2006 - Dec 2006
      Cashier
    • UC Santa Barbara

      Jan 2007 - Jun 2008
      Student Services Assistant
    • Abercrombie & Fitch Co.

      Jul 2008 - Nov 2008
      People Manager
    • Melissa Grace Photography

      Jan 2011 - Dec 2012
      Freelance Photographer

      - Developed a business plan and marketed photography business- Created and maintained Wordpress website- Edited RAW files in Adobe Lightroom and Photoshop- Increased revenue based mostly on word of mouth- Budgeted and managed bookkeeping

    • Bechtel Elementary School

      Jan 2011 - May 2012
      Substitute Teacher
    • Century 21 Action, Inc.

      Jan 2013 - May 2015
      Hospitality Specialist

      - Managed guests in CRM (Navis)- Marketed and booked vacation rentals - Provided customer service and hospitality to guests- Managed real estate office

    • Kavod Charter School

      Sept 2015 - Dec 2015
      Long Term Substitute Teacher

      - Supported colleagues in classrooms as needed- Provided small group instruction

    • LOFT BY ANN TAYLOR

      Dec 2015 - Dec 2016
      Sales Associate

      - Assisted clients- Maintained clean, organized environment

    • VALLECITOS ELEM SCHOOL DISTRICT

      Aug 2016 - Jun 2018
      Educator

      - Teacher Representative in Parent Teacher Organization (PTO)- Co-chair for English Language Development (ELD) committee- Cultivated and aligned California English Language Development (ELD) essential standards to CA Common Core.- Planned and executed multiple successful community events raising over $20,000 for the school and creating a safe, interactive environment for the local community.

    • Bonsall Unified School District

      Aug 2018 - Jun 2022
      Educator

      - Led cross-grade level teams in the selection and implementation of essential standards, ensuring alignment with curriculum goals and student needs.- Developed and delivered comprehensive onboarding materials for kindergarten parents and students, fostering a smooth transition to school life.- Supervised and mentored teacher credential candidates in an online teaching environment, providing hands-on coaching and professional development.- Transformed in-person curriculum into an engaging and accessible Google Classroom experience, enhancing student learning and participation in a virtual setting. Show less

    • Aptly

      Sept 2022 - now

      - Designed and developed comprehensive technical help documentation to enhance customer understanding and product adoption.- Created engaging, asynchronous e-learning courses on Thinkific, driving customer self-sufficiency and reducing support inquiries.- Facilitated interactive live events, including office hours, onboarding orientations, and webinars, to foster customer success.- Managed and nurtured an active customer community in Circle, promoting collaboration and knowledge-sharing.- Maintained expert-level knowledge of Aptly to deliver accurate, up-to-date guidance and resources.- Developed an automated onboarding experience for new users getting started with Aptly. Show less

      • Instructional Designer

        Dec 2022 - now
      • Customer Success Manager

        Sept 2022 - Mar 2023
  • Licenses & Certifications

    • Yoga Instructor Certification - Level I

      Caribe Yoga Academy
      Jul 2019
    • User Onboarding 101

      Appcues
      Jan 2024
      View certificate certificate
    • Elearning Essentials: Storyboarding

      LinkedIn
      Oct 2022
      View certificate certificate
    • Customer Success Management Fundamentals

      LinkedIn
      Aug 2022
      View certificate certificate
    • What Is Program Management?

      LinkedIn
      Jun 2022
      View certificate certificate
    • Teacher Of English To Speakers Of Other Languages (TEFL)

      Via Lingua International
      Jul 2018
    • Project Management: International Projects

      LinkedIn
      Jul 2022
      View certificate certificate
    • Camtasia 2020 for Mac Essential Training

      LinkedIn
      Feb 2023
      View certificate certificate