Melissa P.

Experience

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  Temecula Public Library

  Jan 2004 - Jan 2008

  Library Page

  - Shelved books- Checked books out to patrons- Created new library cards for new patrons and managed accounts for existing patrons- Thoroughly checked books for damages upon return- Assisted patrons with locating books in the library- Organized sections of the library and annually audited every section as a team effort

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  The Home Depot

  Jan 2006 - Dec 2006

  Cashier
• 

  UC Santa Barbara

  Jan 2007 - Jun 2008

  Student Services Assistant
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  Abercrombie & Fitch Co.

  Jul 2008 - Nov 2008

  People Manager
• 

  Melissa Grace Photography

  Jan 2011 - Dec 2012

  Freelance Photographer

  - Developed a business plan and marketed photography business- Created and maintained Wordpress website- Edited RAW files in Adobe Lightroom and Photoshop- Increased revenue based mostly on word of mouth- Budgeted and managed bookkeeping

• 

  Bechtel Elementary School

  Jan 2011 - May 2012

  Substitute Teacher
• 

  Century 21 Action, Inc.

  Jan 2013 - May 2015

  Hospitality Specialist

  - Managed guests in CRM (Navis)- Marketed and booked vacation rentals - Provided customer service and hospitality to guests- Managed real estate office

• 

  Kavod Charter School

  Sept 2015 - Dec 2015

  Long Term Substitute Teacher

  - Supported colleagues in classrooms as needed- Provided small group instruction

• 

  LOFT BY ANN TAYLOR

  Dec 2015 - Dec 2016

  Sales Associate

  - Assisted clients- Maintained clean, organized environment

• 

  VALLECITOS ELEM SCHOOL DISTRICT

  Aug 2016 - Jun 2018

  Educator

  - Teacher Representative in Parent Teacher Organization (PTO)- Co-chair for English Language Development (ELD) committee- Cultivated and aligned California English Language Development (ELD) essential standards to CA Common Core.- Planned and executed multiple successful community events raising over $20,000 for the school and creating a safe, interactive environment for the local community.

• 

  Bonsall Unified School District

  Aug 2018 - Jun 2022

  Educator

  - Led cross-grade level teams in the selection and implementation of essential standards, ensuring alignment with curriculum goals and student needs.- Developed and delivered comprehensive onboarding materials for kindergarten parents and students, fostering a smooth transition to school life.- Supervised and mentored teacher credential candidates in an online teaching environment, providing hands-on coaching and professional development.- Transformed in-person curriculum into an engaging and accessible Google Classroom experience, enhancing student learning and participation in a virtual setting. Show less

• 

  Aptly

  Sept 2022 - now

  - Designed and developed comprehensive technical help documentation to enhance customer understanding and product adoption.- Created engaging, asynchronous e-learning courses on Thinkific, driving customer self-sufficiency and reducing support inquiries.- Facilitated interactive live events, including office hours, onboarding orientations, and webinars, to foster customer success.- Managed and nurtured an active customer community in Circle, promoting collaboration and knowledge-sharing.- Maintained expert-level knowledge of Aptly to deliver accurate, up-to-date guidance and resources.- Developed an automated onboarding experience for new users getting started with Aptly. Show less

  • Instructional Designer

    Dec 2022 - now

  • Customer Success Manager

    Sept 2022 - Mar 2023