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David Brisbane

David Brisbane

Customer Assistant

Followers of David Brisbane284 followers
location of David BrisbaneFalkirk, Scotland, United Kingdom

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  • Timeline

  • About me

    Information Analyst at NHS National Services Scotland

  • Education

    • University of Stirling

      2020 - 2021
      MSc Data Science For Business Distinction

      This postgraduate degree is gave me a unique opportunity to learn and develop the skills needed to be a data scientist who is able to use the power of data analytics to make a difference in businesses and organisations across all sectors and industries.This programme gave me the opportunity to:- Use languages such as Python and R to explore and represent data in meaningful ways.- Analyse qualitative and quantitative data to understand business problems and to help aid decision… Show more This postgraduate degree is gave me a unique opportunity to learn and develop the skills needed to be a data scientist who is able to use the power of data analytics to make a difference in businesses and organisations across all sectors and industries.This programme gave me the opportunity to:- Use languages such as Python and R to explore and represent data in meaningful ways.- Analyse qualitative and quantitative data to understand business problems and to help aid decision making.- Utilise tools such as Orange for effective data mining and Tableau to create striking data visuals.- Work on data analytics projects that represent real-world problems and situations.- Explore and enhance the personal skills needed to be an effective leader.- Use advanced machine learning methods to analyse structured and unstructured data.- Understand the legal and ethical implications of collecting and using data. Show less

    • Heriot-Watt University

      2014 - 2018
      Bachelor of Science with Honours (BSc Hons) Information Systems First Class

      Activities and Societies: LGBT+ Society, Computing Society Studied a mixture of computing science and business management subjects which has given me in-depth knowledge in a variety of fields including digital marketing, managing SMEs, developing information systems, project management, and marketing communications.Various marketing courses have allowed to me explore the theoretical foundations behind marketing, and also put this knowledge into practical use. Through assignments I have created marketing strategies and successfully developed… Show more Studied a mixture of computing science and business management subjects which has given me in-depth knowledge in a variety of fields including digital marketing, managing SMEs, developing information systems, project management, and marketing communications.Various marketing courses have allowed to me explore the theoretical foundations behind marketing, and also put this knowledge into practical use. Through assignments I have created marketing strategies and successfully developed content for specific target audiences in order maximise engagement using the industry-recognised Hootsuite Social Media Strategy Guide. Show less

    • The Data Lab Academy

      2020 - 2021
      Data Science

  • Experience

    • Boots UK

      Oct 2015 - Aug 2018
      Customer Assistant

      Gave a high level of service to customers, ensuring they had a great in-store experience. I achieved this through a number of ways, including recommending products I thought customers would love, as well as simple things like keeping the shop floor safe and tidy. I ensured that our customers had a shopping experience that reflected positively on the Boots brand.

    • Heriot-Watt University

      Aug 2018 - Dec 2020
      Student Success Advisor

      Worked as part of the Global Student Experience Team to promote student retention and enhance the student experience at Heriot-Watt University.Responsibilities and activities included:- Providing 1-to-1 relevant advice and guidance to students at all stages of study, particularly on matters related to mental health and wellbeing.- Collecting quantitative and qualitative data through surveys and student contact and analysing this through Microsoft Excel in order to make suggestions on how to improve the student experience and to continuously monitor student engagement and opinion.- Responsibility for updating and maintaining Heriot-Watt’s student portal, accessed by 30,000+ students globally.- Creating and publishing timely and relevant student communications through Heriot-Watt’s student portal.- Working with academic and administrative staff within Schools to support undergraduate students who have become disengaged from their studies and are at risk of leaving university early.- Devising and leading student workshops that aimed to improve study skills or mental health and wellbeing Show less

    • HIT Scotland

      May 2021 - Aug 2021
      Data Specialist

      Summer placement as part of my MSc Data Science for Business course at the University of Stirling, and organised by The Data Lab.I helped HIT Scotland evaluate the impact and outcome of their Tourism and Hospitality Development Programme - an widescale virtual training and development course for those working in the tourism and hospitality sector in Scotland. The feedback, thoughts, and future journeys of the 1,900+ participants had to be evaluated and monitored against criteria provided by the Scottish Government who funded the programme.I supported HIT in developing an evaluation methodology, as well as analysing the data to provide both top-level and detailed results that could be shared with their stakeholders and the Scottish Government, Show less

    • NHS National Services Scotland

      Sept 2021 - now
      Information Analyst

      Working as part of the Technology Services team within National Procurement. Providing data analysis and insights to support procurement functions within NSS and across NHS Scotland Health Boards.

  • Licenses & Certifications