Albert Rubinsky

Experience

• 

  Enterprise

  Aug 2004 - Jul 2006

  Assistant Branch Manager

  - Managed a 400+ car fleet at Austin-Bergstrom International Airport- Posted the first 100% Customer Satisfaction score in the history of the company- Grew corporate rentals by12% by aggressively generating new leads

• 

  Dell Technologies

  Oct 2006 - Aug 2007

  Consumer Sales Representative

  - Circle of Excellence winner Q4FY07- Rep of the Quarter for Q1FY08 and Q2FY08

• 

  Dell Technologies

  Oct 2007 - now

  - Identify and address systemic quality issues with strategic customers to ensure retention of business relationship.- Coordinate proactive field replacement projects by identifying customer needs, recommending solutions, and managing communications- Author and present executive level presentation decks and briefings to address service and product quality issues - Owned and managed customer escalations for systemic field product quality- Conducted quality meetings with the sales account teams and customers using service history data to determine performance- Assessed the customers support requirements to help determine best solution - Responsible for the effective management of systemic product quality issues for channel customers in the US. (Retail, Distribution, Telco,)- Engaged with Services, Engineering, and ODM to diagnose, root cause, and determine solutions- Managed cross-functional initiatives outside of the traditional reporting structure. - Managed Ink/Toner Orders for all North American business units of Staples Inc.- Teamed with Customer Engagement Manager to ensure successful launch of Staples Printer Test- Implemented the execution and management of Staples.com DropShip program which resulted in 34% growth YoY - Grew Walmart.com into a $31M account; up 53% in 2010 vs. 2009- Assisted in launching Staples, Best Buy, Guitar Center, Microcenter, and Globalware accounts- Working knowledge of all aspects of retail business including lifecycle planning, demand planning, and readiness process

  • Senior Quality Engineer

    Mar 2017 - now

  • Customer Quality Manager

    Feb 2014 - Feb 2017

  • Channel Quality Engineer

    Jul 2012 - Jan 2014

  • Inside Sales Manager

    Feb 2011 - Jun 2012

  • Inside Sales Representative

    Oct 2007 - Jan 2011