Henry G

Experience

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  Liberty Mutual Insurance

  Feb 2017 - now

  Preformed multiple onsite inspections daily as well as handling claims remotely in different states. Analyzed homeowner’s policies to determine coverage for claimants. Investigated each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of property coverage, damages, and contribution potential. Maintained claim files in diary system, document claim file activities in accordance with established procedures. Provided quality claim handling throughout the claim life cycle such as customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution. Worked with vendors to complete field inspections of losses including accurate scope of damages, photographs, written estimates and/or computer-assisted estimates. Negotiates and conveyed claim settlements within authority limits. Established timely and accurate claim and expense reserves. Managed file inventory to ensure timely resolution of cases. Experienced with writing Fast Path estimates for damages via Xactimate. Settling on site by making payment by check or direct deposit. Show less Preformed multiple onsite inspections daily as well as handling claims remotely in different states. Analyzed homeowner’s policies to determine coverage for claimants. Investigated each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of property coverage, damages, and contribution potential. Maintained claim files in diary system, document claim file activities in accordance with established procedures. Provided quality claim handling throughout the claim life cycle such as customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution. Worked with vendors to complete field inspections of losses including accurate scope of damages, photographs, written estimates and/or computer-assisted estimates. Negotiates and conveyed claim settlements within authority limits. Established timely and accurate claim and expense reserves. Managed file inventory to ensure timely resolution of cases. Experienced with writing Fast Path estimates for damages via Xactimate. Settling on site by making payment by check or direct deposit. Show less

  • Field/Desk Claims Resolution Specialist II

    Feb 2017 - now

  • Field/Desk Claims Resolution Specialist II

    Feb 2017 - Feb 2018
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  State Farm ®

  Feb 2018 - now

  Fire Claims Adjuster

  Conducted Interviews with insured’s and venders to determine cause of loss, as well as onsite and virtual inspections. Documented and provided detail file notes, detailed sketch as well as provided pictures of all damages to the home including personal property. Created estimates for emergency services, pack outs, rebilled, contents and loss of use. Coordinated additional living rental expenses at fair market value for house, apartments, and hotel stays with insured and venders. Review reconciled and revised all estimates for pack out, dry-cleaning, contractor’s estimates, public adjusters and emergency services. Attended appraisal disputes with insured and public adjusters Assigned cause of origin experts who determined cause of fire loss for possible subrogation. Reviewed policy and endorsements to determine afforded coverage for claims. Created detailed estimates for losses to residential, renters, condo, co-op, business, and liability claims. Revised and reconciled all estimates received from venders to be fair and reasonable using Xactimate and Xactware software. Show less