Anthony Wild

Experience

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  University of Iowa

  Aug 1985 - Jan 2001

  Parking and Transportation

  • Enforced University of Iowa campus parking regulations• Supervised and trained student employees

• 

  Kalona Cooperative Telephone Company

  Jan 2001 - Oct 2011

  Marketing / Design / Video

  • Established marketing plans for Kalona Telephone, Kalona Radioshack, and iTech• Created print, web, and video production pieces to promote products and services• Engaged in extensive use of Adobe graphic design, audio, and video editing software• Worked with customer service representatives to increase customer satisfaction and sales

• 

  South Slope Cooperative Communications

  Oct 2011 - May 2019

  Promoted from senior management team to the consolidated executive management team in 2015 to oversee company operations and development of over 30 employees in five departments through employee empowerment, servant leadership, camaraderie, open communication, and teamwork.● Changed the culture of the Customer Service Department from single-minded to team-oriented by listening to their questions, comments, and concerns and giving them the tools and support necessary to allow them to guide their own processes leading to increased sales and overall customer and employee satisfaction● As part of an organizational restructure, united the Project Management, Sales, Marketing, Information Technology, and Customer Service department teams under the Customer Experience Department to provide customers with a consistent, high-quality experience from initial contact through service support● Led the Project Management team in identifying and implementing opportunities for increased process efficiencies throughout the company, leading to increased workflow and employee satisfaction● Involved in major management decisions, including employee compensation, benefits, and paid time-off and contributed to overall strategic planning and policy decisions● Increased employee engagement through work with other senior management members and outside specialists to establish and promote company-wide culture changes through active involvement in employee-management action teams which implemented improvements to the overall company culture● Learned the importance of ‘issues-based bargaining” when negotiating for management in Communications Workers of America contract negotiations, and became a key leader in the successful settlement of three union contract terms● Worked with an evolving, multi-departmental team of up to ten employees and managers to coordinate the conversion of over 5,000 homes from copper to fiber-optic service using team-building and organizational skills Show less

  • Marketing Consultant

    Sept 2017 - May 2019

  • Senior Project Manager / Customer Experience Director

    Oct 2011 - Aug 2017
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  NISC

  Jul 2019 - now

  • Team Lead Customer Experience Implementations

    Jan 2023 - now

  • Enterprise Project Manager

    Jul 2019 - Jan 2023