Ryan Janes

Experience

• 

  HiTek

  Jan 2009 - Jan 2011

  Logistics Manager / Computer Technician

  Logistics scheduling and processing, Quickbooks data entry. Large format all-in-one PC assembly for US DOD and Lockheed Martin.

• 

  TechVoo®

  Jan 2011 - Feb 2013

  Helpdesk / Field Tech

  Helpdesk tech. Bench tech. Field support technician. Providing services to residential and commercial clients throughout Chicagoland.Remote and onsite helpdesk support for Dupage internal medicine and multiple pharmacies throughout Chicagoland, and some small business and residential support.

• 

  Bryan Consulting, Inc.

  Mar 2013 - now

  System Engineer

  Account manager, Consultant and Systems Engineer.Skills and short-list of active desciplines: MSP, RMM, Autotask PSA, SolarWinds, N-able, Email and web hosting, PC/laptop/Mac/printer troubleshooting and support, Server monitoring and patch management, Remote and onsite support. Cabling and new site installations. Disciplines and capacities: Office 365, Exchange online and Exchange server, Azure, Datto, Drobo, Qnap NAS, SonicWALL, Cisco, Barracuda, Ubiquiti, Cloud services and hosting, Patch management, Sage, Intuit, RDP and remote services, Active Directory, Group Policy, Easeus backup, VMware, Rackspace and HostGator, DNS/DHCP/IIS/WAN/SAN/LAN/NAT, Drive cloning, Nvr/DVR support and much more.VOIP solutions: Mitel/Midco, XBlue•Account manager. Providing direct skilled services and consultation to over 140 clients spread over 8 states since 2013. •Project management ranging from small to large, including new office build outs, software and hardware rollouts, upgrades and cabling projects. IT Road mapping, presentations and project coordination.•Supervise new staff with roles ranging from level 1 helpdesk and end user support, to 200+ run cable installs. •SolarWinds RMM dashboard management via remote control, providing daily remote support to all clients. •Subcontractor for Health Lab and Lab IS out of Central DuPage Hospital, providing support for full lab installations, removals, upgrades and cabling projects.•Daily task summaries, follow ups and documentation required for each invoice. •Create my own daily schedule, with regular 65+ hour/40+ billable hour work weeks. •Training and mentoring new staff. Show less

• 

  Fox Tech Consultants LLC

  May 2022 - now

  Owner

  HIPAA compliant MSP Providing IT consulting and professional services to the medical industry.Foxtechconsultants.com

• 

  Thrive

  May 2022 - now

  Project Engineer II

  Providing IT support to thousands of businesses and veterinary hospitals worldwide. Responsible for onboarding and PIMS support, SOP driven services, and next-level documentation. Capacities and disciplines:Axcient360 BDR installs and support.Sonicwall, FortiGate and Cisco Meraki configurations.DNS and email migrations.Masergy telco configurations. Supermicro and Dell server setups, VM installs and deployments. Infrastructure setups, network architecture configurations and maintenance. Managed backups, MSP services, and much more. Show less

• 

  Highlight Healthcare

  Aug 2023 - now

  Director of Information Technology

  Managing the technology infrastructure for 7 Nursing and Rehabilitation clinics and growing. Planning, scoping, budgeting, deployment, testing and servicing all arenas of IT.