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Thelma Johnson

Thelma Johnson

Customer Care Representative

Followers of Thelma Johnson925 followers
location of Thelma JohnsonLagos Island, Lagos State, Nigeria

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  • Timeline

  • About me

    Customer Service Specialist | Telesales Executive | Query Resolution Officer | Team Lead E-Channels | CRM | Customer Experience |

  • Education

    • UTIVA

      2022 -

    • University of Lagos

      2016 - 2018
      Master of Public Administration (MPA) Public Administration

    • Olabisi Onabanjo University(O.O.U)

      2003 - 2008
      Bachelor's degree Economics

  • Experience

    • CCSNL

      Mar 2013 - Sept 2014
      Customer Care Representative

    • Diamond Bank Plc

      Sept 2014 - Jul 2017
      Customer Service Representative - Voice Interaction

    • Diamond Bank Plc

      Jul 2018 - Apr 2019
      First Contact Resolution

    • Access Bank Plc

      Apr 2019 - Dec 2022

      • E-channels

        May 2021 - Dec 2022

      • Query Resolution Officer.

        Apr 2019 - May 2021

    • Sterling Bank Plc

      Jan 2023 - now
      Team Lead - Virtual Relationship Management

  • Licenses & Certifications

    • Professional Conduct and Ethics certification

      The Chartered Institute of Bankers of Nigeria - CIBN
      Apr 2018

    • Neuro Linguistic Programme Nigeria

      NLP Limited

    • Product Management

      Utiva
      Oct 2023
      View certificate certificate

    • Feelings for Professionals

      Diamond Bank Plc
      Jun 2017

  • Volunteer Experience

    • Quality Assurance Analyst

      Issued by USAID on Mar 2009
      USAIDAssociated with Thelma Johnson

    • Aro II

      Issued by Independent National Electoral Commission on Jan 2011
      Independent National Electoral CommissionAssociated with Thelma Johnson