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Amy Severe

Amy Severe

Customer Relationship Management Analyst

Followers of Amy Severe100 followers
location of Amy SevereTecumseh, Nebraska, United States

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  • Timeline

  • About me

    Customer Relations Leader | Business Analytics | Coaching for Sucess Manager | IO Psychology

  • Education

    • Bellevue University

      2020 - 2021
      Project Management Business Administration, Management and Operations

      Activities and Societies: Honors and Inductee Certified Project Management

    • Bellevue University

      2018 - 2022
      Bachelor's in Science Business Administration and Management, General & Psychology

      Activities and Societies: Omega Nu Lambda Honors Business management and Analysis major with a Minor in Psychology

  • Experience

    • Nelnet Diversified Services

      Apr 2020 - Jan 2021
      Customer Relationship Management Analyst

    • Nelnet

      Jan 2021 - now
      Customer Relations and Interactions Supervisor II

    • Nelnet Diversified Services

      Oct 2022 - now
      Business/Data Analyst Supervisor II

      BPO supervisor who identified associates that would take on a short-term project through the Department of Education|Mohela|Nelnet to efficiently derive and process specific applications while maintaining compliance. Followed certain onboarding procedures and offboarding for this BPO and re-entry to prior task production while taking a new project on personally and delving into the new and improved Better Together onboarding procedures.

  • Licenses & Certifications

    • Project Management Professional (PMP)

      Bellevue University
      Jun 2022

    • Certified Customer Service Specialist (CSS)

      Nelnet
      Mar 2019

    • Analyzing and Visualizing Data with Microsoft Excel

      Pinnacle Performance Company
      May 2024

    • Certified Risk Manager (CRM)

      Bellevue University
      Mar 2022

    • Strategic Communication Management Professional (SCMP)

      Pinnacle Performance Company
      Mar 2024

  • Honors & Awards

    • Awarded to Amy Severe
      Omega Nu Lambda Inductee Bellevue University Honors Apr 2022 An Honor Society for students who have completed more than 15 total hours of course work at a 3.7 GPA or above.
    • Awarded to Amy Severe
      Omega Nu Lambda Inductee Omega Lambda Nu Jan 2020 Highest honors achievement for educational success