Ayush Awasthy

Experience

• 

  Tata Consultancy Services

  Sept 2019 - now

  My Current Project and Responsibilities include:Project: JnJ AMS Cons sup ITIS KOL agile (Johnson & Johnson)• Technical Support Role in L2/L3• Agile way of working• Incident, Change and Release Management• Service Now (creation of incident, change request, problem ticket, service request and operational task)• Onboarding of business applications• Managing SDLC with vendors and business analyst• Application Server Monitoring• ETL job monitoring• Database handling and monitoring• Creating and updating SQL queries• Service Now (creation of incident, change request, problem ticket, service request and operational task)• Knowledge on Service/Operation Level Agreement (SLA/OLA)• Handling high priorities incidents like P1 and P2• Working experience on IIS, Application Pool and Task Scheduler• Engagement in build activities like application server migration and version upgrade• Creating and executing IQ scripts using HP ALM tool• Handling and creating Application related documents like Application Knowledge Document (AKD) and Operations Run Book (ORB)• Handling Planned and Unplanned outages• Creation of Custom Reports using SSRS Tool• Application Testing after patches or upgrade• Access Management• Client interaction and Vendor coordination• Active participation in business meetings• On time Incident Resolution • Additional responsibilities like roster management, Monthly AMS Billing, Monthly Operational task creation. Show less My Current Project and Responsibilities include:Project: JnJ AMS Cons sup ITIS KOL agile (Johnson & Johnson)• Technical Support Role in L2/L3• Agile way of working• Incident, Change and Release Management• Service Now (creation of incident, change request, problem ticket, service request and operational task)• Onboarding of business applications• Managing SDLC with vendors and business analyst• Application Server Monitoring• ETL job monitoring• Database handling and monitoring• Creating and updating SQL queries• Service Now (creation of incident, change request, problem ticket, service request and operational task)• Knowledge on Service/Operation Level Agreement (SLA/OLA)• Handling high priorities incidents like P1 and P2• Working experience on IIS, Application Pool and Task Scheduler• Engagement in build activities like application server migration and version upgrade• Creating and executing IQ scripts using HP ALM tool• Handling and creating Application related documents like Application Knowledge Document (AKD) and Operations Run Book (ORB)• Handling Planned and Unplanned outages• Creation of Custom Reports using SSRS Tool• Application Testing after patches or upgrade• Access Management• Client interaction and Vendor coordination• Active participation in business meetings• On time Incident Resolution • Additional responsibilities like roster management, Monthly AMS Billing, Monthly Operational task creation. Show less

  • IT Analyst

    Jan 2024 - now

  • System Engineer

    Sept 2021 - now

  • System Engineer

    Sept 2019 - now

  • System Engineer

    Sept 2019 - now

  • Assistant System Engineer

    Sept 2020 - Sept 2021

  • Assistant System Engineer Trainee

    Sept 2019 - Sept 2020