Sumit M Patil

Experience

• 

  Oakwood Residence Naylor Road

  Mar 2007 - May 2008

  Housekeeping Supervisor
• 

  Newcastle Marriott Hotel Gosforth Park

  May 2008 - Apr 2009

  Bar Associate
• 

  Four Seasons Hotels

  Dec 2009 - Nov 2010

  HouseKeeping Co-ordinator
• 

  Clarksinn Suites

  Sept 2011 - Jul 2012

  HOUSEKEEPING EXECUTIVE
• 

  Noorya Hometel

  Jul 2012 - Oct 2013

  Housekeeping Executive
• 

  Grosvenor House Dubai

  Nov 2013 - Jan 2015

  Head Housekeeper
• 

  Le Royal Meridien Beach Resort & Spa

  Jan 2015 - Oct 2019

  • To promote a helpful and professional image to the customer with full co-operation when requiring assistance, ensuring a prompt, caring and helpful attitude.• The ability to assist in the recruiting, hiring, training, evaluating, disciplining and motivating employees.• To assist your Departmental Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of the product and service standards. Organize on-the job training and evaluate its effectiveness. • To update all training material as needed as well as supervise the On-Line Training Program. • Attending and resolving guest complaints. • Maintain some confidentiality in the Department.• Conducts inspections of all designated areas.• Controls requests for all guest rooms and other supplies in order to maintain established person, designated areas.• Ground line linen inventories.• Checking VIP arrival room on daily basis and ensure that rooms are cleaned as per company standard.• Daily inspection of public areas and Guest rooms• To assist your Departmental Manager in maintaining regular and effective communication within the team. Also, attend Hotel Meetings when required.• Assist Purchase department in selecting suppliers for items related to Housekeeping.• Maintain par stock of guest supplies, cleaning supplies, linen and uniform. • To work directly with outside contracted companies when on hotel premises. • Assist in preparing yearly capital and operational budgets for guest supplies, cleaning supplies and equipment and learn how they are conceived, approved and executed. • Ensure regular spring-cleaning program is implemented in line with occupancy levels.• Effective scheduling, vacation planning and department productivity resulting in salary budget.• Pay attention while organizing pest eradication activities. Show less

  • Head Housekeeper & Department Trainer

    Mar 2018 - Oct 2019

  • Head Housekeeper

    Jan 2015 - Feb 2018
• 

  Canvas Moncton, Tapestry Collection by Hilton

  Dec 2019 - Apr 2020

  Executive Housekeeper

  • Consistently offer professional, friendly and engaging service• Lead and manage the day-to-day operation of the department and ensure service standards are followed• Checking VIP arrival room on daily basis and ensure that rooms are cleaned as per company standard.• Address guest concerns and react quickly, logging and notifying proper departments as required• Conduct regularly scheduled departmental meetings• Manage the departmental budget in a fiscally responsible manner• Oversee the recruitment and training of all Housekeeping Colleagues• Balance operational, administrative and Colleague needs• Follow departmental policies and procedures• Report necessary maintenance items• Follow all safety and sanitation policies• Establish and implement operational procedures for housekeeping department• Other duties as assigned• Maintain par stock of guest supplies, cleaning supplies, linen and uniform. Show less

• 

  Rogers Communications

  Apr 2021 - May 2024

  Customer Services & Sales Associate

  • Create sales strategies and perform compliance checks on daily operations.• Perform weekly & monthly store inventory & coach the team accordingly to be well-versed with this task.• Analyse daily and monthly sales numbers to determine the effectiveness of each staff member and their contribution to the organizations performance.• Keep track of daily targets within the team and coach back new joiners in real time for all sales opportunities.• Ensure that the customer satisfaction is maintained and exceeded.• Monitoring and analyzing gameplan & sales reports along with Store Manager.• Recommend specific products or services based on the customer’s needs.• Assist Store Manager in communicating and submiting weekly targets to Area Manager.• Inform customers of promotions and keep up to date with knowledge of new and existing products.• Motivate & Boost teams morale by sharing constructive feedback when neccessary.• Keep-up with current technology trends in the telecommunications industry. • Identify, contact, and build relationships with prospective customers through an in-person approach. Show less

• 

  College of Registered Nurses of Alberta CRNA

  Jul 2023 - now

  • Verify the authenticity and completeness of applicants' documents.• Provide Internationally Educated Nurse (IEN) applicants with accurate and up-to-date information regarding registration, requirements, and application procedures.• Assist IEN applicants in completing and submitting their registration applications, ensuring that all required documents and information are included.• Address inquiries and complaints, helping to resolve issues and concerns related to nursing practices and regulations.• Maintain accurate and confidential records of inquiries, applications, and interactions with individuals seeking the College's services.• Communicate clearly and effectively by responding to emails, phone calls, and in-person inquiries in a professional and friendly manner.• Review and process registration and licensing applications, verify documentation, and ensure compliance with regulatory requirements. Show less • Respond to phone calls, emails, and walk-in inquiries from registrants, offering guidance on practice permit application options. • Review registrant applications within the database. • Follow up with registrants to address any missing or unclear information and request additional documentation if necessary. • Verify registrant status in other provinces and countries online. • File and document all incoming and outgoing application correspondence. • Provide feedback on trends in registrant questions and any technical challenges encountered. • Offer technical support to help registrants access their College Connect account and assist with any other technical issues related to their application. Show less

  • Customer Service Expert

    Oct 2023 - now

  • Renewal Assistant

    Jul 2023 - Sept 2023