Julia Watt

Experience

• 

  Cordia (Services) LLP

  Aug 2013 - Aug 2019

  Hospitality Representative

  Serving customers in the café of one of Scotland’s top visitor attractions, had to work quickly and efficiently during fast-paced lunch periods in the café while providing high-quality customer service. Worked evening shifts catering up to 500 guests during functions in a variety of differen council buildings, had to act in a highly professional manner serving esteemed VIP guests. Due to the longevity of my role, I was given a significant degree of responsibility and leadership in training & mentoring new members of staff. Show less

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  Dragonfly Dress Design

  Mar 2017 - Jul 2017

  Social Media Marketing Intern

  Given an autonomous role in administering a social media marketing campaign promoting the firm's large variety of wedding dresses, showcasing product line extensions offered by the firm through customization to increase customer awareness of offerings for sales growthJoined firm during a period of growth of opening a new apparel store - tasked with promoting of this new venture by designing flyers & curating a social media campaign.Assisted in the visual merchandising: curating window displays and ensuring the shop floor was presented in an appealing manner for client visits. Show less

• 

  Social Security Scotland

  Oct 2020 - Jul 2023

  Furthering colleagues understanding of complex application management software through email inbox management for day-to-day queries and timely, live support for client-facing colleagues on telephony/webchatReviewing applications processed by client advisors before approving for payment or providing detailed step-by-step feedback for any corrections requiredCreated easy-to-understand, accessible training packs for fellow colleagues & team managers to follow to ensure accuracy of client payments Administered upskilling training to staff in a face-to-face environment and via Teams Delivered consolodation training supporting a team of new starts to ensure readiness for beginning their role as client advisorsAchieved a Colleague Recognition Award for creating training materials and upsklling managers in work involved with Scottish Child Payment phase 2 launch Show less Utilised application management software to process both low-income and disability clients applying for welfare benefitsLiased with clients both inbound & outbound in a courteous manner via telephony & webchatAssisted with the high-profile launch of both Scottish Child Payment & Child Disability Payment benefits, identifying & reporting issues in a timely manner via JIRA Aided in designing the process for redactions to ensure information client's provided regarding third-parties was managed appropriately according to legislation Show less

  • Team Support Officer

    Aug 2022 - Jul 2023

  • Client Advisor

    Oct 2020 - Oct 2022
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  The Scottish Government

  Jul 2023 - now

  Product Co-ordinator