Ashley L.

Experience

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  Oregon Department of Human Services

  Dec 2008 - Jun 2016

  • Completed compliance inspections for the Oregon Health Plan and SNAP (Supplemental Nutrition Assistance Program). Tasked with case management data analysis and providing a detailed case report based on individuals qualifications for funds vs. funds received and any identified compliance issues.• Represented the compliance team at executive meetings and planning meetings, focused on improving the employees’ work environment and clients’ customer service by improving workflows and efficiencies.• Selected to be on hiring panel to interview new staff members Show less

  • Compliance Specialist

    Feb 2015 - Jun 2016

  • Training and Development Specialist

    Feb 2013 - Feb 2015

  • Human Services Specialist

    Dec 2008 - Feb 2013
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  Wyndham Vacation Ownership

  Oct 2016 - Feb 2018

  Transaction Team Specialist

  • Train new hires on various computer systems on over 30 different work related assignments on a weekly basis• Create a new standard operation procedure for our delivery system• Prioritize, distribute, and assist with projects with our department team on a daily basis • Process refunds and customer service related account transactions and changes

• 

  Aristocrat

  Jul 2019 - Mar 2020

  Transaction Specialist

  • Work daily in Excel, Outlook, and proficient in other Microsoft applications.• Answering customer calls, emails and requests from internal and external customers.• Data entry of Sales quotes and orders in corporate internal systems.• Work independently on assignments but also communicating within a team to ensure orders are processed on time to meet service level agreements.

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  Closets Las Vegas

  Apr 2020 - May 2021

  Production Specialist

  * Worked in a high production environment that requires multi-tasking; answering calls, scheduling, processing paperwork and meeting the demands of an ever-changing customer driven environment. * Manage multiple calendars and scheduled measures, installs, and follow ups with customers to ensure timely work completed for their closets. * Created a training manual to on-board new staff and trained our new receptionist.

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  CONNECT, powered by American Family Insurance

  May 2021 - May 2022

  Remote Inside Sales Agent

  *Assist clients via warm leads to educate, provide quotes and sell any, or all, of the following insurance products - auto, home/renters/condo, and umbrella insurance.* Property and Casualty License

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  Paychex

  May 2022 - now

  *Maximizing the client experience for exisiting payroll clients by doing account reviews*Educating clients on new products such as Time & Attendance, Hiring & Onboarding, and Tax Credits

  • Customer Success Manager

    Oct 2024 - now

  • Customer Success Consultant

    May 2022 - now