Ndubisi Agba

Experience

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  Standard Trust Bank Plc

  May 2001 - Dec 2004

  SYSTEM SUPPORT ENGINEER

  Provided day-to-day support, installation and deployment of end-user computing and print solutions. Worked with Internet service providers on the deployment and maintenance of WAN link solutions to remote branches of the bank. Led the team that provided support to Standard Trust Bank North west region.

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  Standard Trust Bank Limited

  May 2001 - Dec 2004

  System Support Engineer

  Provided day-to-day support, installation and deployment of end-user computing and print solutions. Worked with Internet service providers on the deployment and maintenance of WAN link solutions to remote branches of the bank. Led the team that provided support to Standard Trust Bank North west region

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  Heirs Tech Service Limited HTSL

  Jan 2005 - Jun 2005

  Asst. Head, Systems Integration and Hardware

  Provided day-to-day support, training, and technology implementation as well as long-term project management for Standard Trust Bank. Conceptualized and implemented systems upgrades. Worked with Regional system support Engineers to analyze current branch network/support needs and identify areas in need of improvement. Researched and deployed innovative usage of technology to improve client productivity and efficiency. Managed team of Regional Support engineers to meet needs of customers. Drafted technical documentation on projects, specifications, solutions and problems. Show less

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  Heirs Tech Services Limited

  Jan 2005 - Jun 2005

  Asst. Head, Systems Integration and Hardware

  Provided day-to-day support, training, and technology implementation as well as long-term project management for Standard Trust Bank. Conceptualized and implemented systems upgrades. Worked with Regional system support Engineers to analyze current branch network/support needs and identify areas in need of improvement. Researched and deployed innovative usage of technology to improve client productivity and efficiency. Managed team of Regional Support engineers to meet needs of customers. Drafted technical documentation on projects, specifications, solutions and problems. Show less

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  Diamond Pension Fund Custodian Ltd

  Feb 2005 - Jul 2011

  IT Manager/System Administrator

  While IT Manager and System administration Lead at Diamond Pension Fund Custodial Limited, I architected, implemented and maintained servers, supporting Exchange, SQL, Active Directory, ISA server and other customized Custody fund solutions required to drive the business. Oversaw operation of Cisco networking equipment and solutions (Routers, switches, Firewalls etc.) required to provide internal and external connectivity to the business and our clients/partners. Specific accomplishments include: Microsoft platform design, installation and Administration (Exchange 2003, ISA 2004, Microsoft 2003 Active directory administration and SQL 2005/2008 Administration) Network administration and Security management (Cisco Switches, Routers, PIX Firewalls, ISP link monitoring and administration, access control devices, LAN/WAN management) Business application Administration (Maintain and Administer different financial applications required to drive the business) Show less

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  Diamond Pension Fund Custodian Limited

  Nov 2005 - Jul 2011

  IT Manager/System Administrator

  While IT Manager and System administration Lead at Diamond Pension Fund Custodial Limited, I architected, implemented and maintained servers, supporting Exchange, SQL, Active Directory, ISA server and other customized Custody fund solutions required to drive the business. Oversaw operation of Cisco networking equipment and solutions (Routers, switches, Firewalls etc.) required to provide internal and external connectivity to the business and our clients/partners. Specific accomplishments include: Microsoft platform design, installation and Administration (Exchange 2003, ISA 2004, Microsoft 2003 Active directory administration and SQL 2005/2008 Administration) Network administration and Security management (Cisco Switches, Routers, PIX Firewalls, ISP link monitoring and administration, access control devices, LAN/WAN management) Business application Administration (Maintain and Administer different financial applications required to drive the business Show less

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  Diamond Bank Plc

  Aug 2011 - now

  Responsible for Capacity and performance management process. • Ensures that the capacity and performance requirements agreed with the business and interested parties are planned, provisioned and monitored to ensure complianceResponsible for Service Availability and continuity management process• Ensures that the right IT infrastructures are deployed to meet the service availability requirements agreed with the businessResponsible for IT Infrastructure management• Lead strategic infrastructure platform planning to achieve bank’s business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies• Participate as a member of the Diamond Bank IT Enterprise Architecture board that is responsible for defining the governance processes of the organization’s infrastructure architecture, data centers, networks, telecommunications, end user computing, 3rd party integrations and infrastructure applicationsResponsible for Data Centre management• Continually evaluate the current state of the bank’s data center and services against bank’s goals and objectives, and adapt operational strategies to maintain alignment.• Contribute to the design and execution of the enterprise-wide business continuity plan Show less Responsible for designing and deploying new infrastructure solutions required to drive the bank's business strategy. As the lead for the bank's infrastructure solutions and virtualization technologies, I am a technical enabler, evangelist, and leader to Diamond Bank's outstanding engineers working with different OEMs (HP, EMC, Citrix, NEWGEN, Aspect etc.) and local partners to ensure that the required infrastructure solutions are deployed using best practice. I have Hands on experience with iSCSI, NFS and Fibre Channel protocols on 3PAR and EMC storage. Specific accomplishments include:  Developed several stable, secure and scalable enterprise systems (Servers, storage – 3PAR, VNX, HP Storevirtual, SAN switches, HP enclosure systems etc.) ranging in cost, from business need through delivery and support Led an enterprise-wide virtualization effort, overseeing and personally completing vendor/hardware qualifications, architecture/design, installation, configuration, migration and documentation. Currently leads the team to architect and deploy converged/Engineered systems for the bank. Oracle ExaData POC already in progress while HP Converged system and VCE Vblock POC is being planned.  Worked with HP team to design and deploy HP storage solutions (3PAR) for the bank’s critical solutions Designed and deployed Vmware solution for Diamond Pension fund Custodial Limited, a subsidiary of Diamond Bank using VMware Vsphere 5, HP servers and MSA storage Worked with Aspect team to successfully design and deploy a Vmware virtualized Aspect contact center solution for the bank Currently leads a team to architect, and deploy Enterprise Mobility Management solution for the bank. mobile device management solution Responsible for Capacity planning and management across infrastructure Liaising with Operations team to monitor performance levels of application deployment and fine tuning for optimal performance Designed the end user computing and print solutions Show less Responsible for designing and deploying new infrastructure solutions required to drive the bank's business strategy. As the lead for the bank's infrastructure solutions and virtualization technologies, I am a technical enabler, evangelist, and leader to Diamond Bank's outstanding engineers working with different OEMs (HP, EMC, Citrix, NEWGEN, Aspect etc.) and local partners to ensure that the required infrastructure solutions are deployed using best practice. I have Hands on experience with iSCSI, NFS and Fibre Channel protocols on 3PAR and EMC storage. Specific accomplishments include:  Developed several stable, secure and scalable enterprise systems (Servers, storage – 3PAR, VNX, HP Storevirtual, SAN switches, HP enclosure systems etc.) ranging in cost, from business need through delivery and support Led an enterprise-wide virtualization effort, overseeing and personally completing vendor/hardware qualifications, architecture/design, installation, configuration, migration and documentation. Led the team to architect and deploy converged/Engineered systems for the bank.  Worked with HP team to design and deploy HP storage solutions (3PAR) for the bank’s critical solutions Designed and deployed Vmware solution for Diamond Pension fund Custodial Limited, a subsidiary of Diamond Bank using VMware VSphere 6.0, HP servers and MSA storage Worked with Aspect team to successfully design and deploy a Vmware virtualized Aspect contact center solution for the bank Led the team to architect, and deploy Enterprise Mobility Management solution for the bank. mobile device management solution Responsible for Capacity planning and management across infrastructure Led a program of continuous improvement in customer services, including attention to goals, reward systems, training and education identify need for end-user training to mitigate service use and improve overall levels of IT use. Designed the end user computing and print solution for the bank Show less

  • Head Infrastructure Engineering & Data Centre

    Feb 2017 - now

  • HEAD, HARDWARE & INFRASTRUCTURE ENGINEERING

    Aug 2011 - now

  • Head Hardware & Infrastructure Engineering

    Aug 2011 - Jan 2017
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  TRUSTFUND PENSIONS LIMITED

  Jan 2018 - now

  Head Of Information Technology

  • Completed redesign and customization of the company’s corporate website in line with the company rebranding and new business strategy.• Completed the redesign and deployment of the company’s mobile application to drive the branchless service strategy of the company• Completed the deployment of online platform for customer enrollment and onboarding.• Redesigned and deployed TRUSTFUNDONLINE portal, a platform that enables customers to access the accounts and services• Provided an online platform that enables customers to update their records in line with PenCom Data Recapture requirement• Completed the deployment of Benefits Portal which enables customers to initiate, monitor and compete their pension benefit application seamlessly• Completed the deployment of USSD platform to enhance customer services• Completed the deployment of Trustfund Interactive Virtual Assistant (TIVA) on WhatsApp, Telegram and SMS to enhance customer experience.• Leverage on SDWAN and enterprise application to drive our SERVICE ANYWHERE strategy to ensure that customers can access full services across all our locations in Nigeria. Show less