Arushi Agrawal

Experience

• 

  Infosys

  Sept 2008 - Feb 2013

  Senior System Engineer

  • Promoted as onshore coordinator at Royal Bank of Canada, Toronto from 10/2012 - 12/2012 for a pilot project• Performed requirement analysis, identified critical gaps, detailed level design, user experience prototype, developed and maintained the User Interface and middle tier of WPF trading application• Anticipated, addressed, and programmed a local train information portal for 10,000 employees of Infosys-Chennai• Portal launched and appreciated by Mr. M. D. Pai - former finance and HR head of Infosys Show less

• 

  Accenture

  Feb 2013 - Jul 2015

  Senior Software Engineer

  • Facilitated in requirement analysis, detailed level design & programmed web self-care application for Canadian telecommunication customer • Developed web User Interface, created CRM configurations, drafted user manuals for customer operations team• Programmed survey life cycle web application for German customer Zeiss.

• 

  VirtusaPolaris

  Oct 2015 - Aug 2017

  Senior Consultant

  • Guided and managed 2 teams to deliver robotics process automation project• The program solved the problem of generation of audit confirmation certificates for customer belonging to Asian markets slashing manual processing time by 80%• Coordinated with engineering and Quality Analyst team to draft the documentation in the form of release notes and user manuals • Technology implemented in the project: Automation Anywhere 9.0 / Automation Anywhere 10.3.0, C#, VBScript, HPQC, JIRA

• 

  Free lancer

  Aug 2017 - Apr 2018

  Blogger | Learner

  1. Owner of the course WordPress to build website and monetise ( https://goo.gl/jSWkri ) on Udemy.com2.Received the designation of Certified Scrum Master (CSM) from Scrum Alliance3. Travel blogger and owns the site https://www.travelwitharushiagrawal.wordpress.com

• 

  Baker Hughes

  May 2018 - Dec 2023

  Managed a dual roleLife-cycle operations in-charge• Drove the seamless operation of three Azure-hosted web based products for B2B and B2C services in the Gas sector• Built road map for product extension based on engineering & technology feedback. Budget tracking during program execution. 20% data quality improved in 1 app• Led, simplified and achieved simultaneously up-gradation of fleet data source of 3 legacy applications with zero impact to 5K users• Drove change management initiatives like migration of cloud hosting environment or data source switch. Database size reduction by 31%• Reduced customer support response time by 80%• Prioritised 12 projects in 2023 costing based on bandwidth availability & organisation goals• Mentored support team on requirement gathering, backlog grooming• Partnered closely with cross functional teams to plan, execute projects along with driving technical & architectural solutions to meet product strategy & deliverables with 0 critical issues• Co-ordinate beta tests with functional owners• Facilitated and maintained regular update of product documentation (both process & technical) in Confluence• Reduced servers cost by 30%• Vendor contract renewal• Monitored clear KPI & SLA of vendor for each deliverable. Risk management & mitigation. Monthly operations KPI report to stake-owners including RAIDs(risks, assumptions, issues and dependencies)Team size: 10PRODUCT OWNER • Resolved the problem of unavailability of AS-IS process maps of 2 legacy applications • Defined product vision of the new application in-line with organization goals targeting 70% reduction in manual offline work performed by business users.• Translated end-user pain-points into product requirements & prioritized via features roadmap• Connector between different teams business, UX, integration etc. to prepare ground for project execution• Identified and highlighted project risks with mitigation steps to the executives Show less

  • Senior Technical Product Manager

    Nov 2021 - Dec 2023

  • Senior Software Engineer

    May 2018 - Nov 2021