Georgina McKavanagh

Experience

• 

  Kuala Lumpur Football Association

  Jun 2014 - Aug 2014

  Intern

  Creating a marketing packet for KLFA to encourage companies to advertise at the KLFA sports facilities, shadow the Manager of Football to learn how to bookkeep and manage the accounts, contact potential customers about using the KLFA facilities, and contact schools about endorsing in KLFA's vast coaching experience.

• 

  Tour Marketing

  Oct 2016 - Jun 2018

  Senior Sport Staff

  • Provided exceptional customer service to ensure guest satisfaction.• Managed and facilitated various onboard sports activities for guests.• Assisted with administrative tasks to support the manager's responsibilities.• Received consistently positive feedback from guests for a job well done.

• 

  Fearless in Sport

  Dec 2018 - Aug 2019

  Sports Mental Toughness Coach

  As a self-employed certified Sports Mental Toughness Coach for my company "Fearless in Sport", I help athletes overcome their performance anxiety and perform to their potential.

• 

  UKFast

  Sept 2019 - Nov 2020

  Front of House

  • Expertly handled and resolved a wide range of client and employee inquiries, ensuring customer satisfaction at all times.• Consistently delivered exceptional customer service, maintaining a high standard that exceeded expectations.• Proficiently completed administrative tasks using Microso Excel and SharePoint, ensuring accurate and efficient data management.

• 

  Gear4music Ltd.

  Jan 2021 - Aug 2023

  • Established and oversaw the wellbeing guild, driving employee support and fostering a positive team culture and nurture effective escalation points that didn't exist before.• Proactively proposed new initiatives to improve employee engagement throughout the employee life cycle.• Handled various employee relations cases, including return to work processes, disciplinary actions, and conflict resolution, ensuring fair and effective management.• Efficiently managed all operational administration tasks related to HR and other ad hoc responsibilities.• Managed the refined onboarding of all employees in the technology team, including contracts, induction, and payroll processing as we doubled the team size from 45 to 108 people. Show less

  • Operations and Wellbeing Coordinator

    Mar 2022 - Aug 2023

  • Operations Assistant

    Jan 2021 - Mar 2022