Zhaori(Michael) Li

Experience

• 

  IBM

  Aug 2014 - May 2017

  Accounts Receivable Specialist

  • Maintain IBM’s business partners’ relationships in the field of financial activities.• Communicate and support customers regarding their account status and update the subsequent collection of payments for IBM.• Perform the role of B2B E-invoice administrator in daily operation.• Maintain and update DLP, MLP for E-invoice process.

• 

  Rockwell Automation

  May 2017 - Nov 2021

  -Design test strategies and cases to fulfill the quality requirements for software in each release, manage anomalies in Jira.-Automate manual cases using API testing techniques and UI automation frameworks (POSTman, Selenium) in virtual environment (VMware).- Maintain project CI routine with Jenkins.-Bridge between development team and product owner, balancing business requirement and development velocity. Analyze business requirements, transform to executable tech tasks.-Customer issue management, including issue spike, providehypothetical resolution through remote environment. Show less - Develop topic-based user assistance deliverables (release notes, help, user manual) in multiple formats (CHM, HTML, PDF) for Rockwell software products using Author-It, RoboHelp, FrameMaker, Adobe Acrobat, XML etc.- Analyze documentation requirements and design appropriate architecture and contents.- Proactively communicate with SMEs, including product owners, developers, testers, configuration managers, and commercial engineers, and evaluate change requests submitted by customers to cater to customers’ information needs. Show less

  • Test Engineer

    Feb 2020 - Nov 2021

  • Technical Writer

    May 2017 - Feb 2020
• 

  SAP

  Nov 2021 - now

  Technical Support Engineer

  -Support SAP ERP HCM payroll solution for Singapore and Thailand-Support SAP ERP HCM HR process and forms