David W Lee

Experience

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  Shuttle America Airlines

  Sept 1998 - Jan 2000

  Station Manager
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  Houston Airport System

  Jan 2000 - Jan 2002

  Airport Operations Specialist
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  Transportation Security Administration (TSA)

  Jan 2002 - Jan 2012

  Transportation Security Manager

  Managed start-up and development of William P. Hobby Airport (HOU) Security Operations Coordination Center (SOCC), 325+ checkpoint security officers, and infrastructure. Led federal government security screening process of 9M passengers per year to excellent customer service standards.• Functioned as project coordinator for TSA upgrade and install of $3.5M advanced surveillance program consisting of 225 high definition CCTV cameras at William P. Hobby Airport (HOU), earning recognition by senior leadership with performance award for exemplary work.• Implemented efficient security technology staffing models during peak passenger levels, realizing 18% lower airport wait times and commendatory passenger screening experiences.• Instituted collaborative culture encouraging engagement and networking by mentoring supervisors in strategic planning, proactive thinking, performance development and teamwork and producing 12+ career promotions. • Disrupted dozens of attempts to smuggle firearms, incendiary devices, and bladed weapons onto commercial airlines, ensuring no terrorist, foreign or domestic, was responsible for causing harm or disrupting aviation transportation system at William P. Hobby Airport (HOU) during tenure. • Formulated local emergency tactical response plans regarding terroristic threats, natural disasters, and power interruption, coordinating access control, breach, and evacuation drills that revealed deficient crisis management areas. Show less

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  Federal Aviation Administration

  Jan 2002 - Jan 2002

  Assistant Security Inspector
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  Waste Management

  Jan 2012 - Jan 2019

  Manager Security Operations Center & Customer Accounts

  Led 24/7 365 Security Operations Center (SOC) team of 30 highly trained security technology professionals dedicated to intelligently monitoring physical safety and security of 2.5K+ WM and external customer properties across United States and international. • Spearheaded $900K WM contingent staff budget and slashed payroll / benefits administration spend 24% by negotiating pricing and fees, while ensuring continuation and enhancements of services.• Developed strategic direction for SOC team and coached individuals toward operational change generating highest level of service for customers while mentoring entry level specialists to promoted positions, both internally and externally.• Designed key performance indicators (KPIs) and recognition system, expanding knowledge, skills, and abilities while encouraging employee investment. Achieved highest retention percentage in 18 years.• Pioneered new business for WMSSI with SafeKey Corporation, growing strategic partnership from single driver safety unit to deployment of 2.8K+ trucks and drivers protected.• Integrated leading intrusion, fire, and camera security technology from Dice, Bosch, SureView, AgentVi, Salient, and IndigoVision, safeguarding physical and life safety protection for customers. • Pioneered new business for WMSSI with SafeKey Corporation, growing strategic partnership from single driver safety unit to deployment of 2.8K+ trucks and drivers protected. Show less

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  Clear Lake Professional Building Pharmacy

  Jan 2020 - now

  Minority Owner and Assistant Pharmacy Manager

  Locally owned and operated pharmacy specializing in prescriptions, compounding, and DME/medical supplies in the Bay Area since 1974.If you seek personal, customized, and convenient service with a drive-thru window, please visit us at 251 Medical Center Blvd., #100, Webster, TX 77598.