Sarah Tripathi Tylee

Experience

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  Research International

  Mar 2008 - Feb 2009

  Computer Aided Telephone Interviewer

  • Planned researched and selected, then called-up samples for surveys• Built rapport with respondents for unbiased and meaningful responses• Conducted pilot surveys and helped management with the analysis• Timely, efficiently and professionally conducted surveys in New Zealand and Australia• Prepared effective respondent database

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  ASB Bank

  Jul 2008 - Nov 2008

  Customer Service Representative

  • Provided callers with appropriate information, or referred them onto the relevant specialists• Resolved customer issues and concerns within the bounds of law, company policy and procedures• Identified customer needs and offered them suitable financial bank products as needed• Not only achieved but exceeded set targets and performance measures in productivity, customer service and sales• Built a database of customer needs versus the bank’s products and services

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  CavinKare

  Jan 2010 - Sept 2011

  Brand Manager

  ▪ Determined brand strategy – brand guidelines, brand vision and value proposition▪ Reviewed product performance and identified new product opportunities▪ Took ownership of end-to-end new product development, management and launch – along with timely delivery and budgeting▪ Responsible for branding and communication strategies▪ Worked closely with the Marketing Manager on Product Launches and Training Seminars.▪ Worked with other cross-functional teams and media agencies▪ Created and managed promotional collateral to establish and maintain product branding▪ Budget management – advertising (above the line and below the line) and promotional items▪ Market research - competitor analysis and consumer insights▪ Analyzed sales forecasts and relevant financials▪ Worked closely with the research and development and sales teams – collaborative forecasting Show less

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  Earthquake Commission (EQC)

  May 2016 - Jun 2017

  Claims Advisor

  • Identified and selected claims for assessment • Prepared physical claim files for assessment as per assessor’s calendar• Reviewed data from Claims Management System (CMS) for required information to process a claim• Effectively resolved customer queries or referred onto the appropriate department for further investigation• Resolved exceptions in order to keep claims progressing• Accumulated additional information on claims from the claimant in a professional manner, to ensure all necessary data was included in the claim• Determined settlement of claims, in accordance with Earthquake Act, EQC procedures and governing documentation, plus appropriate insurance policies• Escalated claim queries to Workflow Coordinators and Claims Managers as needed Show less

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  Kryptoblocks Inc.

  Jun 2017 - Jun 2018

  Business Development Manager

  ▪ Planned and coordinated the implementation of business plans and penetration of the New Zealand market ▪ Responsible for overall management of all strategic and operational Marketing and Customer Relationship activities throughout New Zealand▪ Managed internal and external communications, including social media interactions▪ Provided market feedback to the company leadership team regarding competitive offerings, prospect needs and generated product development ideas▪ Took ownership of the sales and marketing management for the business in New Zealand▪ Approached the New Zealand market to drive revenue generation, to achieve the Company’s ambitious growth ▪ Worked with cross-functional teams to create marketing contents for the Company’s website and other promotional merchandise (social media, brochures, presentations, collateral etc.) Show less

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  Western Bay of Plenty District Council

  Oct 2018 - Feb 2020

  Governance Support Administrator

  ▪ Provided administrative and technical support to His Worship The Mayor and eleven Elected Members (Councillors) and the Governance Team▪ First point of contact for all Elected Members – diary management, meeting co-ordination and inquiries▪ Liaised with and allocated internal resources to Governance Services and secretarial staff ▪ Managed the Council’s file (agendas and minutes) management and distribution system (printing, publishing – intranet, website and Objective – electronic document and records management system)▪ Team member of the core team responsible for implementation of Infocouncil (the agenda and minutes production system)▪ Collaborated with Governance Team members to produce quality agendas, draft minutes, plus minutes publishing to meet Statutory Deadlines and the Team’s KPIs▪ Module coordinator for Information Technology and Ozone, another electronic document and records management system▪ Managing and supporting Citizenship Ceremonies at the Council, in the Council Chambers ▪ Ethically and enthusiastically worked with all stakeholders, colleagues and Elected Members through effective networking▪ Worked together with the Customer Relationship Team to monitor and report on Contact Centre Requests and Information Requests Show less

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  Self-employed

  Feb 2022 - now

  Virtual Assistant

  Offering assistance to other businesses.A hard-working and self-motivated professional with approximately 20 years work experience, in the corporate world both overseas and in New Zealand.I have proven marketing, administration (Executive Assistant (EA)/Personal Assistant (PA)), organisational, communications, website content creation and management, digital marketing, project management and content creation skills.Qualified and experienced working in various roles in marketing, administration, customer service, and business management.I am a highly diversified and skilled professional with qualifications and skills to take up any role. Adaptive and able to work independently and as a cooperative and productive team member. Show less