Bilal Khan

Experience

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  Bethany Village Horseheads, NY

  Nov 2005 - May 2006

  Dietary Aide

  - Assists in the kitchen area prior to, during, and after meals are served to the residents. - Assists in maintaining kitchen work areas, and keeping equipment, utensils and food plates clean and orderly.

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  Psychiatric Office PLLC

  May 2008 - Aug 2008

  Administrative Assistant

  - Obtaining patient profiles for ongoing medication therapy- Setting patient appointments and general administrative tasks

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  Pathways Inc

  Apr 2011 - Feb 2012

  Skill Builder/Relief Nurse Aide/Administrative Support

  • Created a positive atmosphere for mentally challenged youths and patients recovering from substance abuse.• Assisted in day-to-day care for the developmentally disabled. Monitored their behavior, praised them with positive feedback, and registered signs of improvement.• Provided relief support and counseling to emotionally abused children.

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  Tutor4Stat

  May 2013 - May 2014

  Tutor

  Tutor high school and college students in statistical concepts. Address individual struggles and customize lessons to meet needs.

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  Orlando Health

  May 2013 - Mar 2014

  Guest Services Volunteer

  • Provided logistical and key non-medical support to families lodging at Hubbard House while their relatives received critical care at Orlando Health.• Maintained dining hall and laundry support to guests.• Maintained key supplies for the house including transportation arrangements from the hospital.

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  U.S. Department of Veterans Affairs

  May 2014 - Aug 2014

  Systems Redesign Intern

  • Served on “System Redesign” team• Assisted various departments with quality improvement (QI) strategies• Worked to enforce the overall mission & vision of the organization• Developed operational data analytics for hospital staffing projects• Focused on process improvement and system mapping for various departments, including training for all impacted departments.

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  Acti-Kare Responsive In-Home Care

  Nov 2014 - Oct 2016

  Area Director of Operations

  - Supervises a staff of Home Care Aides who provide and support patients with personal care- Monitors the quality of care performed by the home health aide staff- Familiar with a variety of the field's concepts, practices, and procedures- Perform a variety of tasks, while leading and directing the work of others

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  Pearson Education

  Apr 2015 - Jul 2015

  Research Assistant (Internship)

  - Develop a comprehensive database of the top 300 Universities- Research various academic program's standards & requirements - Think critically and intuitively while browsing through several program-websites - Develop strong working relationship with peers and superiors

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  Dialog Direct

  Aug 2016 - Mar 2017

  Health Insurance Agent

  United Healthcare Medicare Products

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  Freelance

  Apr 2017 - Aug 2017

  Independent Insurance Agent

  Appointed to market various short-term, indemnity, voluntary, and prescription plans & benefits.

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  Aon

  Sept 2017 - Apr 2019

  Benefits Specialist

  - Elevate the benefit knowledge and enrollment experience of the nation’s workforce.- Answer incoming calls and/or place scheduled outbound calls or return calls from messages left at the required staffed times.- Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee.- Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.

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  Express Scripts by Evernorth

  Nov 2017 - Apr 2018

  Patient Access Representative

  - Performs all aspects of electronic claims process and rejection resolution.- Contacts benefit providers to gather policy benefits/limitations to ensure services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.).- Supports cross-functional departments in resolution of eligibility issues (claims, contact center, account management, service delivery, etc.).

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  AT&T

  May 2019 - Oct 2019

  Finance Representative

  • Manage customer needs with courtesy and respect, training customers on their options• Administer all collections and billing functions according to required policies and procedures

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  BPA Quality - Contact Center Quality Solutions

  Nov 2019 - May 2021

  Quality Analyst

   Responsible for auditing various third-party data, with a focus on quality improvement. Data includes verbal and electronic communications between employees and consumers.

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  PlanSource

  May 2021 - Jul 2023

  Carrier Connect Analyst

  - Contact carriers to determine preferred method of interim communication of eligibility data- Maintain list of methods for all carriers- Work with the client/broker for permissions needed for PlanSource to do interim processing including gaining carrier site (portal) access for the team if necessary

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  Aon

  Jul 2023 - now

  System Analyst

  - Technical subject matter expert on systems and how they drive overall value.- Use knowledge to consult on how to leverage solutions. - Have primary responsibility for data and system configuration.