Anthony Udiminue

Experience

• 

  Unified Payment Services Limited

  May 2009 - Aug 2015

  • Resolutions of escalations relating to ATM settlement and Dispute from team members.• Maintain accurate ATM Settlement and Dispute records for all member banks.• Initiation of projects and preparation of requirement document for automation of processes relating to ATM settlement and dispute resolution.• Attend User Acceptance Test (UAT) meetings and sign off on projects initiated before go-live date • Prepare dispute process flows for any new card scheme processed by Unified Payments.• Processing & coordinating international acquirer chargebacks for Visa & MasterCard transactions.• Processing & coordinating international Issuer chargebacks for Visa transactions.• Preparation of Settlement and Dispute performance report. Show less • Coordination of ATM transaction daily settlement to all member banks and providing of daily reports. Funds movement through NIBSS (Nigerian Interbank Settlement Systems) the central switch.• Prepared monthly dispute analysis reports to the Enterprise Risk department. • Coordination of dispute analysis reporting for the management showing the trends in international and domestic disputes among banks and merchants. • Coordination of monthly performance reporting for management showing the trend in POS and ATM transactions.• Supervised domestic Visa ATM and POS dispute processing.• Administrative processing of international acquirer charge backs. Monitored dispute cases from the Visa dispute resolution system and monitored cases till resolution.• And general dispute resolution functions. Show less

  • Senior Settlement and Dispute Analyst

    Jul 2013 - Aug 2015

  • Officer (Level 1 and 2) Settlement and Dispute Analyst

    Jul 2011 - Jun 2013

  • Management Trainee, Dispute Analyst

    May 2009 - Jun 2011
• 

  Standard Chartered Bank

  Aug 2015 - Feb 2023

  • Single Point of Contact for all card related Operational Issues and Projects• Responsible for the day to day operations of Card Programs, including client on-boarding, client service and settlement. • Implementation of Card Operations policies and procedures, including coordination with relevant teams during product onboarding • Accountable for risk assessments, risk mitigation processes and audits associated with the card products. • Maintain quality oversight over outsourced card operations services • Ensure effective settlement/accounting for card transactions • Manage the dispute/chargeback process for local and international transactions. • Management of all card suspense and Nostro accounts ensuring items are within designated life span • Ensure inquiries and complaints are handled satisfactorily within specified time frame• Engagement of relevant stakeholders including NIBSS and POS application owners to improve the approval rate on Debit and Credit cards. • Ensure day to day operations comply with all relevant local and global regulatory requirements and industry best practice Show less

  • Business ICS & Payment Card Data Risk Manager, CPBB, Africa & Middle East

    Jun 2022 - Feb 2023

  • Head, Payment & Financial Transacting

    Jan 2020 - May 2022

  • Head, Retail Lending Operations

    Apr 2019 - Jan 2020

  • Team Leader, Card Operations

    Aug 2015 - Apr 2019
• 

  Mastercard

  Feb 2023 - now

  Director, Customer Engagement & Performance, Eastern Europe & West Africa.