Fabrice Nsabimana

Experience

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  Dj Old Catz Music Production

  Jun 2003 - Dec 2013

  Music Producer

  I have been passionate about DAW software since I was a 17 years old.I started out with just buying old records like 70s vinyls of soul artists and jazz.I would just come home and start listening to the vinyls and chop of a few second using the mpc 2000 xl which is a music production controller.I would usually start off with melody and then add the rest of the tracks kicks, snares and hats and all the arrangements to make a good song. I also have experience with slicing up samples and rebuilding beats using fruity loops or reason. Adding instrumental tracks and working with arrangements such as pitching, panning or using automation. Creating melody with synthesizers. I am also familiar sonar, ableton or pro tools. I also familiar with using different of bass, synthesizer vst plugins. Nowadays, I use mpc studio to create my music which is a digital drum machine. Show less

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  APX Alarm Security Solutions Inc.

  Jan 2007 - Jan 2008

  Sales Associate and Data Entry Agent

  Logging the data in; checking the data for accuracy; entering the data into the computer; transforming the data; developing and documenting of a database structure that assimilates the a range of measures.

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  Utah Valley University

  Jan 2008 - Jan 2009

  Studio & Broadcast Services

  Single and multi-camera live video production (campus events, athletic events, theatrical productions, conferences, concerts)Video Streaming of live eventsPromotional video projectsTelevision & Radio CommercialsBlu-Ray, DVD and CD DuplicationVideo conversion to Web formats

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  Mtindo Designs

  Apr 2010 - Dec 2011

  Co Owner

  • Sold African artifacts at the Provo Farmer’s Market to encourage trade instead of aid and generated 300 artifact sales • Oversaw budget, accounting, and inventory by purchasing, shipping and reinvesting income to ensure product availability for customer purchase

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  Utah Valley University

  Apr 2010 - Apr 2012

  Lab Assistant

  Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

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  Bluehost.com

  Apr 2012 - Jun 2015

  Web Advisor Coach/Supervisor at Bluehost.com

  Participate in quality calibration and validation sessions. Improve productivity and quality by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement. Facilitate customer resolution for escalated calls and engage the necessary technical support. Trains and instructs employees. Provide constructive feedback on a developing system of incentives and internal recognition for hard work and success. Contribute to new product ideas; assist in implementation and workshop issues. Create team-building exercises to increase productivity and the environment. Show less

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  Pure Storage

  Jul 2018 - Feb 2023

  As a Technical Support Engineer, you will combine plural operating system and version experience, and growth expertise (including Linux, VMWare, Windows, Solaris, and AIX), with progressing knowledge of Enterprise Storage infrastructure (SAN, Fiber Channel, Ethernet, and iSCSI). Enterprise systems administration via GUI, CLI, and SSH with an aptitude for technical customer advising, troubleshooting, and analysis. You will work along with multiple teams performing both high quality scripted, and high complexity manual upgrades on Enterprise FlashArrays and FlashBlades. Troubleshooting internal problems using our Global Insight infrastructure and Cloud Insight, a Pure Storage alerting mechanism. You will be responsible to ensure the Purity Environment for Pure products are running at an optimal state through a wide number ofproactive and predictive alerts. You will use your independent learning and technical skills to identify and seek to resolve problems on separate areas of our products (including space, performance, installation, hardware, and customer environment). Show less Coordinate all inbound Technical Support inquiries from customers, partners and Pure Storage employees. Triage the nature of a problem; make initial recommendations on possible fixes, route calls to support engineers. Follow-up with customers and support engineers to ensure that trouble tickets are resolved and customers are satisfied. Perform limited statistical analysis to track recurring problems, and interact with customers and partners who are reporting problems with Pure Storage products.• Receive incoming requests by telephone, e-mail and through the support portal• Prioritize and dispatch these calls to Technical Support Engineers• Where possible, send solutions to customers• Keep customers updated about status of their open tickets• Update information in ticket tracking system• Notify Support Manager of critical customer issues• Prioritize both time and projects, work to balance resources with customer needs• Determine the scope of technical issues• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system Show less

  • Technical Support Engineer

    Mar 2019 - Feb 2023

  • Technical Support Engineer

    Mar 2019 - Feb 2023

  • Bilingual Customer Support Specialist

    Jul 2018 - Feb 2023
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  Alexander T. Augusta Military Medical Center

  Jan 2022 - now

  Biomedical Equipment Support Specialist

  Performs Preventive Maintenance Checks and Services(PMCS), Calibration, Verification, Certification (CVC), maintain networked medical equipment. Troubleshoot to isolate malfunctioning or defective parts and/or boards on medical and medically related equipment. Computes power requirements for field medical equipment. Perform pre issue inspections and installations of medical equipment. Conducts in-Service PMCS training programs for medical equipment operators.