Terry Gordon

Experience

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  Southern Polytechnic State University

  Jul 2005 - Jun 2014

  Desktop Support Technician II 3/2005 to 7/2012Promoted through roles of increased scope and accountability, advancing from Computer Services Specialist I to Desktop Support Technician II. Provided technical leadership to IT project management and support for School of Architecture, Civil Engineering and Construction. Implemented and performed troubleshooting on discipline-specific software including Autodesk, ESRI ArcGIS, Timberline, and Oracle Primavera. Managed license files and used Wireshark to troubleshoot licensing errors. Served as first point-of-contact for vendors; monitored service delivery and evaluated final deliverables. Show less

  • IT Project Manager

    Jul 2012 - Jun 2014

  • Desktop Support Technician II

    Jul 2005 - Jul 2012
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  Kennesaw State University

  Jul 2014 - now

  Office of Strategic Management, Consultant

  Deliver value by assisting leadership in project selection and prioritization, lead projects aligned with the University's strategic plan, and facilitate the effective use of resources. Developed and maintain dashboards related to key strategic initiatives. Direct cross-functional teams in multiple simultaneous project cycles with complex interdependencies. Select development framework, determine relevant KPIs for dashboard reporting, and allocate resources to requirements gathering, user story development, and backlog task prioritization. Collaborate with vendors to support timely delivery of systems and software implementation. Monitor progress with PM software; communicate status to team and senior leadership. Show less