Jean Marc David

Experience

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  Convergys

  Nov 2009 - Apr 2010

  Customer Service Representative

  - Customer-focused support service, with strong inbound call center experience; Dealt with mostly billing inquiries and technical support, required expert knowledge of wireless communications products.- Demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems.- Articulated with excellent verbal and written communication skills. Diplomatically resolved customer complaints and diffused tension to ensure customer retention.

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  Conservative Party of Canada

  May 2010 - Oct 2011

  Technical Support Representative

  - Provided bilingual customer-focused support service, inbound call technical support. Support was primarily for CIMS (Constituent Information Management System) users across Canada, though also provided in-house technical support for other departments.- Installed/upgraded various software and hardware devices to set up a strong and efficient technical set-up for the organization.- Articulated with excellent verbal and written communication skills. Diplomatically resolved customer complaints and diffused tension to ensure customer satisfaction. Show less

• 

  Les Traiteurs Bytown Catering

  Aug 2012 - Sept 2013

  Caterer

  My duties included coordinating the delivery and set up of several catering jobs simultaneously.This is included:- Assembling and loading the food and materials- Transporting it to the event- Setting up and cleaning up after the event- Serving the food, if necessary

• 

  J2 Global

  Sept 2013 - Sept 2017

  Customer Support Specialist Tier II

  - Troubleshot customer’s technical/billing inquiries through phone/email/chat interaction efficiently and accurately while keeping detailed records of all interactions for future use in troubleshooting.- Proved to be a versatile worker by expanding skill sets to several departments, including: Porting, Resolution support, HP support, Chat support, Corporate level support, Social Media, Mentoring of new hires.- Successfully performed special request assignments as needed, including: Provisioning new accounts, performing Sales-to-Billing requests, Escalating high-priority tickets, providing front-line contact with high priority clients, auditing credit/refund requests, beta-testing new products. Show less

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  Natural Sciences and Engineering Research Council of Canada (NSERC)

  Apr 2019 - now

  I work with the Computer Science Evaluation Group within the Discovery Grant

  • Program Officer

    Apr 2019 - now

  • Program Officer

    Apr 2019 - now