Edy Purnomo

Experience

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  PT. Trimegah Securities

  Jan 2000 - Jan 2001

  Stock Broker-Dealer
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  STMIK Buddhi

  Jan 2005 - Jan 2007

  Lecturer
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  PT. Berca Hardayaperkasa

  Oct 2006 - Apr 2014

  PM – IT Service Delivery and Rollout.

  IT Service Delivery :1. PT. Hutchison CP Telecomunications (GSM 3) : Desktop Management & Office Automation Services, 2007 – April 2014.- Manages server administrators including daily operational and technical support services of email servers, file servers, Active Directory, and backup server activities.- Manage service desk team including receive, log, dispatch and resolve support requests, assign severity level and prioritize support requests to support 2 major offices, 34 branch offices dan 38 3stores. - Submit monthly reports including incident report, user acceptance letter, engineer timesheet, support request tickets and data asset management.2. PT. Hutchison CP Telecomunications (GSM 3) : Call Center Desktop Managed Services, October 2008 – April 2014.- Manage service desk team to support more than 250 Call Center PC. 3. PT. Pama Persada Nusantara : PC Rental and Service Support, 2007 – April 2014.- Manage service desk team to support more than 4000 rental PC and notebooks.4. PT. HM. Sampoerna : PC and Notebook Purchase and Service Support (GRASP), 2007 - Dec 2010.5. PT. Indo Tambangraya Megah, Tbk : PC and Notebook rental Management, January 2009 – Now.6. PT. Aneka Tambang, Tbk : Desktop Support Outsourcing, 2007 - May 2011.7. PT. Daimler Mercedes Indonesia : Desktop Support Outsourcing, 2007 – March, 2010.Rollout :1. PT. HM. Sampoerna, Tbk : MyPC 7 Rollout, February - December 2012.2. PT. HM. Sampoerna, Tbk : MyPC 4.8 Rollout, January – March, 2010.3. PT. HM. Sampoerna, Tbk : PMI IT Integration Rollout, September – October, 2008.4. PT. HM. Sampoerna : Third Party Operation (TPO) Online, May – August, 2008.5. PT. Pama Persada Nusantara : HP Client Automation Standard (HPCAS) Rollout, March – April, 2010.6. Telkomsel : Regional Server Withdrawal and Installation, 2007 – 2007.7. Bank Lippo : BDS Roll Out, 2006 - 2007. Show less

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  PT. Mitra Adiperkasa Tbk

  May 2014 - Dec 2017

  Managing 12 engineers standby in Medan, Palembang, Bandung, Yogyakarta, Semarang, Surabaya, Bali, Balikpapan, and Makasar. Providing IT Technical Support to more than 800 MAP Stores outside Jabodetabek, including F&B stores : Starbuck, Dominos Pizza, Burger King ; Fashion stores : Zara, Pull&Bear, Stradivarius, Bershka, Massimo Dutti, Mango ; Active stores : Planet Sports, Sports Station, Kidz Station, Golf House, Converse, Kipling, Lacoste, Oakley.Managing Regional IT Tech Support Team to response and resolve any incident and service request in timely manner, that is defined in SLA.To make / review / improve any policy that apply to stores configuration (i.e. IT Security Policy / Hardware and Software usage / Internet Access). Show less

  • IT Store - Tech Support Manager (Regional)

    Jun 2015 - Dec 2017

  • IT Desktop - Tech Support Manager

    May 2014 - May 2015
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  PT. MAP Aktif Adiperkasa, Tbk

  Jan 2018 - Dec 2019

  IT Stores Tech Support Manager

  Managing IT Support for 1000 stores of Sports, Golf, Leisure, Vision dan Fan Gear, focusing on Regional Area.Planning, deploy and manage IT Assets inventory, Patch Management, Software Distribution, Security vulnerability detection and remediation, monitoring store network and link availability.

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  PT. MAP Aktif Adiperkasa Tbk

  Jan 2020 - Dec 2023

  IT Stores Tech Support - Senior Manager

  Responsible on MAA Stores IT Infrastructure system availability based on Service Level Agreement (SLA) and also the Improvement of IT infrastructure aspect that required by store operations on Jabodetabek area.

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  PT MAP Aktif Adiperkasa, Indonesia

  Jan 2024 - now

  Workplace and IT Asset - Senior Manager

  Responsible to promote users productivity and improve users working experience in workplace area, also to manage lifecycle of IT Asset Management, covering Indonesia, Philippines, Thailand, Singapore, Malaysia, Vietnam, Cambodia.