Calvin Brogdon Jr.

Experience

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  Philander Smith University

  Aug 2011 - May 2015

  Desktop Support Technician

  • Installed, configured, and maintained computer hardware and software, ensuring compatibility and optimal performance• Conducted regular maintenance and updates on computer systems, reducing downtime by 20%• Assisted with the setup and configuration of new computers and peripherals, ensuring they meet the college's standards and requirements• Managed inventory of computer equipment and supplies, ensuring adequate stock levels and accurate records• Collaborated with IT team members and other departments to resolve complex technical issues and improve IT services Show less

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  Best Buy

  Sept 2015 - Jun 2018

  Inventory Specialist

  • Stocked shelves and organized merchandise according to Best Buy's standards, ensuring a well-maintained and visually appealing store• Conducted regular inventory audits to identify discrepancies and ensure accurate stock counts• Updated inventory records in the system to reflect accurate stock levels and locations • Collaborated with the sales team to ensure accurate product information and availability for customers• Assisted customers with locating merchandise and processing sales transactions, providing excellent customer service• Monitored and reported on inventory trends and stock movement, providing insights for inventory planning and management Show less

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  US Army

  Jul 2018 - Sept 2021

  Microwave Systems Operator/ Maintainer

  • Conducted regular inspections and preventive maintenance on microwave equipment, reducing equipment failures by 20%• Troubleshooted and diagnosed faults in communication systems, achieving a 95% success rate in resolving issues• Installed and configured microwave equipment according to technical specifications and Army standards• Conducted alignment and testing of microwave antennas, ensuring optimal signal strength and transmission quality• Provided technical support and assistance to other units and personnel regarding microwave communication systems Show less

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  Diversociete

  Jan 2023 - Jun 2023

  Software QA Engineer

  • Collaborated with software developers to reproduce and resolve defects, reducing the defect resolution time by 20%• Conducted manual and automated testing of software applications, improving testing efficiency by 15%Participated in code reviews to ensure adherence to coding standards and best practices• Conducted performance testing of software applications, identifying and addressing performance bottlenecks• Collaborated with cross-functional teams to ensure the timely delivery of high-quality software products Show less

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  Whirlpool Corporation

  Sept 2023 - Jan 2024

  Senior Customer Service Representative

  • Contributed to customer satisfaction through resolution of customer service requests while meeting individual and team productivity goals, resulting in a 10% increase in customer satisfaction• Analyzed customer feedback and implemented improvements to customer service processes, resulting in a 15% reduction in customer complaints• Collaborated with other departments to address customer issues and improve overall customer experience• Monitored customer service metrics, such as response time and resolution rate, achieving a 98% performance target Show less