Experience

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  Best buy

  Jan 2000 - Jun 2004

  Team lead /technical support analyst

  Worked with internal business units to create Service Level Agreements for monitoring, notification, and problem resolution. Facilitated Technical conferences and provided technical support of internal crtical business system applications.

• 

  Uhg

  Jan 2004 - Jan 2006

  Senior technical analyst

  Monitoring and event management, Incident management, Technical bridge facilitation, process improvement.

• 

  Supervalue inc.

  Jan 2008 - May 2009

  Network engineer

  Provided enterprise wide IP and DNS Administration using Lucent's QIP, InfoBlox and Cisco technologies, in a Windows/ Unix environment.

• 

  Target

  Aug 2011 - May 2012

  Incident manager (contractor - cdi)

  Technical facilitation, trouble-shooting, and problem resolution, for Critical business system applications, Network, server, and database with a focus on High Severity issues enterprise wide.

• 

  Tata consultancy services

  Nov 2012 - Jan 2017

  Delivery lead - major incident management

  Implement, manage, and improve process based on ITIL framework in multiple locations.

• 

  Hcl technologies

  Feb 2017 - Jun 2017

  Manager - critical incident management (siam practice)

  • Provide day to day process management as required • Provide leadership in working with process owners to implement process improvement• Work with ITSM process teams in creating process documentation (i.e. SOP, etc)• Communicate with all levels of management to drive governance, resolve ITSM issues etc.

• 

  Wipro technologies

  Feb 2018 - now

  Manager end user services
• 

  Mphasis

  Feb 2023 - now

  Manager - infrastructure services -mphasis