Experience

• 

  Amazon

  Sept 2018 - Oct 2021

  AVOC remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally using Computer Vision and Machine Learning.Consistently achieved and exceeded productivity targets by effectively analyzing and detecting exceptions in the verification process, resulting in improved stow quality at the fulfillment center.Successfully contributed to process changes and improvements in the software tool used for verifying and marking product locations, resulting in reduced handling time and increased work efficiency.Demonstrated exceptional problem-solving and analytical skills by systematically detecting and escalating problems or variances in information to the relevant stakeholders, ensuring timely resolution and adherence to defined processes. Show less Effectively handled Amazon India's Social Media Escalations made over Facebook, Instagram, and Twitter, providing timely and professional responses to customer inquiries and complaints, resulting in improved customer satisfaction and brand reputation.Proactively engaged with customers on social media platforms, creating meaningful interactions and fostering a positive brand image. Developed and executed a social media engagement strategy, resulting in an increase in follower engagement and interactions.Successfully resolved customer inquiries and issues through email communication, ensuring prompt and satisfactory resolution. Show less

  • ML Data Associate

    Sept 2020 - Oct 2021

  • Social Media Specialist

    Sept 2018 - Aug 2020
• 

  Electronic arts (ea)

  Oct 2021 - now

  Tos administrator ii

  Achieved 100% adherence to Terms of Service procedures, ensuring consistency and coherency in handling infracting player behavior reports. Maintained a quality track record with excellent customer service skills, resolving account penalty disputes in compliance with dispute procedures.Successfully resolved and processed account penalty disputes, maintaining a high level of accuracy and compliance with dispute procedures, resulting in fair and satisfactory outcomes for players.Implemented proactive measures, including threat and risk assessments on product functionalities and behavioral trends, leading to the identification and mitigation of potential issues, ensuring a safe and enjoyable gaming environment for players. Show less