Experience

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  Tech mahindra

  Nov 2017 - Mar 2018

  Associate customer support

  My job career began from here and I worked as an Associate Customer Support. In this role, I served as a customer support agent for the Flipkart client, handling inquiries, complaints, and feedback from customers. This experience gave me a solid understanding of customer service principles and taught me how to communicate effectively with customer.

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  Concentrix

  Mar 2018 - May 2019

  Representative, operation [advisor sales telesales crm]

  Here I worked as a Representative in Operations [Advisor Sales Telesales CRM], where I specialized in travel services for the OYO Total holidays client. Here, I developed my sales and communication skills, learning how to persuade customer and close deals. I also became adept at working in a team and collaborating with colleagues.

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  Bajaj finserv

  Jun 2019 - Jun 2020

  Sales officer

  Here I worked as a Sales Officer in the Personal Loan Department. Here, I helped customer to secure personal loans and explaining them the complete process of overdraft feature. This experience was invaluable in developing my analytical and problem-solving skills, as I had to assess each customer financial situation, documentation and recommend appropriate loan options.

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  Eclerx

  Jun 2020 - Sept 2021

  Analyst in customer operation vertical

  Here I was an Analyst in the Customer Operation vertical, where I worked in a chat process for the Comcast (Xfinity) client. Here, I was responsible for resolving customer issues via chat and also pitch customer to upgrade their current plan or add new services (Sales), demonstrating my ability to multitask, communicate clearly, and work under pressure.

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  Bjs home delivery

  Mar 2022 - Oct 2022

  Transport coordinator

  Here I served as a Transport Coordinator at BJS Home Delivery (Common name). It was a UK-based logistics company. Here, I was responsible for coordinating with drivers and ensuring that deliveries were completed on time with all security measures, handling live scenarios and later take customer feedback. This role taught me the importance of teamwork, as I had to work closely with drivers, customers, clients, and colleagues to ensure that all deliveries were successful.